ROI Director, Internal Communication

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🕒 September 8, 2025

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ROI Communication

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51 - 200 employees

ROI Communication is a 100% employee-owned internal communication company focused on helping the world’s leading businesses achieve their very best through inspired communication and engagement.Based in the San Francisco Bay Area, with roughly 100 employees located across North America and Europe, we’ve spent the last 20 years partnering with the world’s leading Fortune 500 companies, helping them to inspire their people to perform at their highest level. Whether it’s through organizational planning, change enablement, messaging and creative development, strategy implementation, or measuring results, there’s no challenge we’re not ready to tackle.Our clients come from every industry, including tech, retail, energy, biomedicine, manufacturing, consumer packaged goods and agriculture, and our work includes everything from business transformation to leadership changes, future of work strategies, mergers and acquisitions, culture change, employee engagement, communication technology and more.We’d say this was our job, but the truth is, it’s more than that. For us, inspiring people and helping them find purpose in what they do—there’s no greater calling. In 2021, following our 20th year in business, we became a 100% employee-owned company, one of few like it in the United States. We have been ranked by the San Francisco Business Times as one of the best places to work in the Bay Area, and our team has regularly been recognized with industry awards and accolades.

📋 Description

• Support client success through change enablement, communication strategy, execution and communication ecosystem support • Oversee discrete client projects from start to finish or direct workstreams of larger client engagements • Provide overall project leadership and direct program or project for a client • Manage day-to-day client relationships and advise clients on best approaches to achieve goals • Conduct assessments and create change, engagement and communication strategies • Manage and enable strong team performance through expectations, feedback, guidance and support • Manage projects according to Statement of Work and project budget • Meet timelines with high-quality deliverables • Participate in new business development by identifying opportunities and discussing potential projects with clients

🎯 Requirements

• Bachelor's degree (four-year college or technical school) required • Master’s degree preferred; field of study: communications or marketing • 5+ years designing complex strategic communication plans • 5-7 years in communication, marketing or related field • 5+ years in internal communication • 3+ years consulting preferred • Experience managing a communication or engagement team within large, complex organizations • Experience developing and executing strategic communication and engagement plans • Strong writing and editing skills • Ability to build strong client relationships and lead teams • Proficient in standard business software and technology platforms • Ability to learn technology applications quickly • Eligible to work in the United States; employer cannot sponsor visas