Technical Support, Integrations Manager – 6 months contract

Job not on LinkedIn

🔥 0 minutes ago

🇦🇺 Australia – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RoomPriceGenie

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏨 Hospitality

📣 Marketing

💼 Consulting

💰 Seed Round on 2022-12

Hospitality • Marketing • Consulting

RoomPriceGenie is a company that provides an automated revenue management system designed primarily for the hospitality industry, including hotels, hotel groups, B&Bs, inns, and serviced apartments. Their platform offers real-time pricing optimization through features like rate calendars, reporting, analytics dashboards, and autopilot pricing. Clients benefit from increased revenue and time savings by utilizing RoomPriceGenie's intuitive and transparent system, which integrates with existing property management systems and channel managers to streamline operations. Trusted by over 2500 hoteliers worldwide, RoomPriceGenie focuses on boosting revenue and operational efficiency for properties of all shapes and sizes.

📋 Description

• Act as the connection between RoomPriceGenie’s tech team and end customers • Coordinate resolution of technical integration challenges and API-related issues • Manage relationships with technical partners, including Property Management Systems and Channel Managers • Guide partners through onboarding, pilot, and launch phases • Develop and maintain comprehensive integration documentation • Enable team members and clients to resolve first-level support queries independently • Uphold integration quality standards • Ensure strong connectivity and cooperation with partners

🎯 Requirements

• Previous experience in integrations or a technical support role, ideally within the Hotel Tech Industry • Familiarity and solid understanding of hotel operations and KPIs • Experience with hotel technology solutions such as Property Management Systems or Channel Managers • Familiarity with ticketing systems such as HubSpot • Basic understanding of APIs, including REST API, and data formats such as JSON and OTA XML • Ability to read and interpret JSON and XML log files and communicate technical details effectively with partners • Experience with reservations data and metrics such as Revenue, Occupancy, ADR, and RevPAR is a plus • Hands-on familiarity with Postman or similar technical platforms is advantageous • Strong sense of urgency, persistence, and commitment to meeting deadlines • Customer-focused mindset • Exceptional attention to detail and self-direction • Outstanding communication skills • Team-player mentality and high ownership • C2-level proficiency in English • Based in the Australian Time Zone • C2-level German is required, as stated in the application form • Must be eligible to work where you live; no sponsorship offered

🏖️ Benefits

• Remote-First Model: Work from (almost!) anywhere; optional co-working in Mannheim, Berlin, or Sydney • Annual global team gatherings and regular office hangouts • Personal and professional development opportunities • Up to three extra days off each year for personal and professional growth • Five weeks of bonus vacation time after five years • Birthday day off • Flexible working hours • Headspace access • BetterHelp online therapy and counseling support