Customer Success Manager

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September 13

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RouteSmart Technologies

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Transport • Enterprise • SaaS

RouteSmart Technologies is a company that specializes in providing advanced route optimization solutions across various industries. They focus on improving efficiency, safety, and customer satisfaction in operations such as waste collection, postal and local delivery, public works, utilities and field service, and newspaper delivery. Through innovative routing algorithms and a client-focused approach, RouteSmart helps clients reduce costs and enhance operational efficiency. Their technology tailors solutions for daily operations, addressing unique challenges like meter reading, route planning, and final mile delivery optimization. RouteSmart's solutions are used by clients globally to optimize millions of deliveries and operations effectively every day.

51 - 200 employees

Founded 40 years

🚗 Transport

🏢 Enterprise

☁️ SaaS

📋 Description

• As a Customer Success Professional, you will help municipalities and haulers leverage digital communication and fleet management software, as well as hardware solutions to better their solid waste management operations. Take ownership of ~100 customers assigned to you and are ultimately responsible for their success, and therefore renewal. Understand your customers’ needs, capabilities, and waste management strategy, to help them achieve their goals Consult with customers on best practices throughout their journey with Routeware. Recommend promotion tactics, training, and feature utilization to ensure they get the most out of their solutions. Set benchmarks and customer expectations based on real customer data. Be equipped with a library of resources, success stories, KPIs, and coaching. Analyze data and usage to make additional product and/or waste program recommendations. Motivate customers to implement your recommendations, by leveraging other customer stories. Provide value to both customers and end-users with modern waste management solutions. Within Routeware, you will be the voice of the customer, working closely with Sales, Customer Support, Field Reps, and our Product team helping to steer future products. You will be successful in this role if you can do a variety of work, like motivating customers to progress along a journey, setting goals and benchmarks, identifying ways to prove value, and sparking opportunities for growth.

🎯 Requirements

• Several years of experience in Customer Success or in the waste management sector (municipal or private). Great communication skills (written, verbal, instructional) Prior Customer Success experience is preferred Knowledge of waste management industry practices (collection systems, diversion programs, etc.) is desired Relationship building skills Keen project management skills Strong multi-tasking skills Confidence to be a trusted advisor Ability to interpret metrics and make recommendations for improvement A desire for others to succeed Experience in a SaaS industry 25% Travel

🏖️ Benefits

• Comprehensive benefits (medical with HSA option, vision, dental, and life insurance) Paid parental leave Medical and Dependent FSA 401K match Unlimited PTO Ten company holidays 1 Volunteer day Summer Friday's