Rove Concepts
201 - 500 employees
Rove Concepts. A curated and crafted experience that connects design with the individuals who seek it. Founded in the Pacific Northwest in 2011, our company grew from a desire to modernize the furniture industry. Focusing on quality and contemporary design, we offer sophisticated home decor to help create your inspired lifestyle.
Customer Support Specialist, Japanese Main / English Plus
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🔥 0 minutes ago
🗣️🇯🇵 Japanese Required
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Rove Concepts
201 - 500 employees
Rove Concepts. A curated and crafted experience that connects design with the individuals who seek it. Founded in the Pacific Northwest in 2011, our company grew from a desire to modernize the furniture industry. Focusing on quality and contemporary design, we offer sophisticated home decor to help create your inspired lifestyle.
📋 Description
• Your primary mission is to ensure our customers have a seamless, delightful experience. • You will become an expert on our product catalog, SKUs, and fulfillment logistics to resolve customer inquiries quickly and accurately. • Delight Customers: Respond to customer inquiries via email, chat, and community channels with empathy, clarity, and speed. • Master Our Operations: Learn our product SKUs, inventory, and fulfillment flows inside out to provide highly accurate support. • Problem-Solve & Coordinate: Track shipments, handle returns, and resolve order issues by coordinating with our fulfillment and warehouse partners. • Grow with Us: Help build and optimize our support workflows, documentation, and FAQs as the company scales.
🎯 Requirements
• Native or Fluent Japanese (written and spoken) is required. • Business-level English is a strong plus! • Currently residing in Japan. • 1–2 years of experience in customer support, e-commerce operations, or retail. • Highly self-motivated, disciplined, and comfortable working independently in a remote environment. • Experience managing customer support, orders, or operations on platforms like Shopify, Amazon, Rakuten (樂天), or LINE is a big plus! • Prior experience dealing with physical inventory, SKUs, or e-commerce logistics/fulfillment is a big plus! • Familiarity with helpdesk tools like Zendesk, Intercom, or Notion is a big plus!
🏖️ Benefits
• 100% Remote Work: Work from the comfort of your home, anywhere in Japan. • Hands-on Onboarding: We will cover travel expenses for 1–2 trips to our warehouse at the start for comprehensive, in-person training so you feel fully supported. • Growth Opportunity: A clear path to step up into operations, logistics management, or leadership as Rove Lab expands. • Vibrant Culture: A supportive, international team that values autonomy, open communication, and career growth.
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