Social Media Specialist

10 hours ago

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🥔 Idaho – Remote

Although this job is listed in Idaho, this company may be open to hiring remote in other states.

+4 more states

🐊 Florida – Remote 🥔 Idaho – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $30 - $39 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💕 Social Media Manager

Apply Now

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Rover.com

WebsiteLinkedInAll Job Openings

B2C • Marketplace • Wellness

Rover. com is an online platform that connects pet owners with pet sitters, dog walkers, and trainers. The platform offers a variety of services including dog boarding, house sitting, drop-in visits, dog walking, doggy day care, and private dog training. Rover. com ensures the safety and satisfaction of pets and their owners by offering services backed by a guarantee and 24/7 support. It allows pet owners to book trusted sitters and walkers who ensure that pets are cared for in a loving and secure environment, all through an easy-to-use app with secure payment options.

201 - 500 employees

Founded 2011

👥 B2C

🏪 Marketplace

🧘 Wellness

📋 Description

• Create Voice of Customer reports using social listening data around user sentiment, off platform discussions of platform safety, customer sentiment around product changes, and early warning risk assessment of emerging trends. • Synthesizing and analyzing risk for complex or high-visibility issues in real-time. • Creating risk profiles for corporate partnerships based on open source social media information and signal • Moderate Rover-owned Social media communities • Work with teammates and leadership across multiple locations to surface risks to customer experience and suggest policy improvements and tool and workflow enhancements • Prioritize and multitask inbound customer contacts by email, social media, and/or messaging regarding customer escalations and platform inquiries • Manage a large volume of dynamic, escalated customer contacts with attention to detail, ownership, and follow-through • Actively participate in team meetings, generating ideas and offering problem-solving solutions to improve safety of platform and product usability. • Own your mistakes and incorporate feedback and coaching in order to improve • Maintain high levels of confidentiality • Educate users on how to maintain safety and security while being responsible members of the Rover community • Problem-solve complex situations to maintain customer satisfaction and Rover’s Brand image

🎯 Requirements

• Experience managing Social Media Channels (Facebook, Instagram, TikTok, X, LinkedIn) and specific nuances to being successful on each platform for a brand with over 100,000 combined followers using tools such as Sprinklr, Sprout Social, or similar • High proficiency in story telling through data presentation for senior leaders • Bachelor’s Degree in communication, public relations, etc or equivalent experience • 3+ years in a customer facing role that managed escalated customer interactions • 2+ years of customer facing interactions involving social media or public communications • Strong verbal and written English communication skills

🏖️ Benefits

• Competitive compensation • 401k match • 4 weeks PTO • Competitive benefits package, including medical, dental, and vision insurance • Doggy benefits, including $1000 toward adopting your first dog • Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly • Regular team activities performed in-person and virtually