Integration Engineer, Zoho

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September 3

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Restaurant Systems Maintenance

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B2B • eCommerce • Restaurant

Restaurant Systems Maintenance is a service provider specializing in the automation of facility management for restaurant equipment. Since its establishment in 1985, RSM Atlanta has implemented advanced technology to streamline maintenance processes, offering comprehensive programs that include regular inspections, remote diagnostic support, warranty management, and efficient parts procurement. Their services are designed to reduce equipment downtime and provide peace of mind through tailored maintenance plans and 24/7 technical support.

11 - 50 employees

Founded 2016

🤝 B2B

🛍️ eCommerce

📋 Description

• Design, build, and maintain integrations across the Zoho suite and third-party platforms • Implement event-driven workflows, data syncs, and automations connecting Zoho CRM, Zoho Flow, Deluge Custom Functions, Zoho Books, Zoho Campaigns, Zoho FSM, Zoho Analytics with external systems (SalesCloser AI, iMonnit, QuickBooks, Smartleads) and iPaaS (Zapier, Make, n8n) • Implement workflows in Zoho Flow (triggers, webhooks, HTTP modules, variable mapping, JSONPath) • Write Deluge Custom Functions and use Connections to call REST APIs, handle auth (Bearer/OAuth2), pagination, retries, and idempotency • Add error handling, logging, and alerting (e.g., Zoho Cliq/Email notifications), dead-letter handling, retry policies, and rate-limit backoff • Create test plans and run UAT for each deliverable; validate edge cases and perform data reconciliation • Produce solution designs, data maps, field dictionaries, sequence diagrams, runbooks, SOPs, and maintain versioned artifacts and change logs • Collaborate with stakeholders to clarify scope, dependencies, risks; propose work plans with hour estimates; provide status updates and request approvals before production deploy • Deliver work as part-time contractor, scoped by deliverable, with effort estimates, prerequisites, milestones, and acceptance criteria

🎯 Requirements

• Work Experience 4-5 years (listed in header) • 3+ years building integrations in the Zoho ecosystem • Strong with Zoho Flow, Deluge Custom Functions, Zoho Connections, Zoho CRM automation, and Zoho Analytics datasets • Comfortable with external iPaaS tools: Zapier, Make (Integromat), n8n (webhooks, HTTP modules, routers, schedulers) • REST API expertise: JSON, query params, headers, auth (Bearer/OAuth2), pagination, filtering, rate limits, webhooks, idempotency • Practical knowledge of data modeling and mapping across CRM/Books/Campaigns/FSM; resolving duplicates and key strategy (e.g., Zoho Record ID, Phone, Email) • Observability & reliability: structured logs, correlation IDs, alerting, retries, backoff, failure playbooks • Security & compliance: secret management, least-privilege access, token rotation, PII handling, environment separation (Sandbox vs. Production) • Excellent written documentation (clear, reproducible steps, diagrams) and stakeholder communication