Program Manager, Customer Portal – EngineWise Connect

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🔥 1 minute ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $132.4k - $251.6k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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RTX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2020

🚀 Aerospace

Aerospace • Defense • Sustainability

RTX is a globally recognized aerospace and defense company dedicated to transformative technologies and era-defining innovation. It operates through various businesses, including Collins Aerospace, Pratt & Whitney, and Raytheon, with a focus on sustainable, connected flight and smarter defense systems. RTX is committed to diversity, equity, and inclusion across the company and aims to solve the world’s most complex problems with cutting-edge technology and talent. Additionally, RTX is involved in significant projects like upgrading the F135 Engine Core and developing missile-defense systems. The company emphasizes corporate responsibility and sustainable practices.

📋 Description

• Develop and own the 3-year strategic roadmap for EngineWise Connect • Build a compelling business case reflecting cost savings, new revenue opportunities, time efficiencies, and improved customer and internal user experience • Conduct discovery with internal business teams to identify pain points, promote portal solutions, and translate needs into platform opportunities and roadmap initiatives • Leverage Liferay Objects, CMS, and out‑of‑the‑box capabilities to drive scalable, low‑maintenance solutions • Lead and mentor a team of product owners and technical resources; establish accountability, performance goals, and delivery rhythm across the team • Transform the portal experience by implementing AI capabilities, intelligent agents, workflow automation, and advanced data integrations • Drive a user-centered design approach using role-based workflows, UX best practices, and measurable user KPIs to inform prioritization and continuous improvement • Partner with owners of applications running on the EngineWise Connect platform to ensure a cohesive, seamless experience for airlines, MROs, customer support, aftermarket, engineering, and Program teams • Coordinate with Microsoft Dynamics, Power BI, data engineering, and enterprise architecture teams to align technologies, integrations, and roadmap dependencies • Oversee delivery using a scaled agile framework, including backlog management, PI planning, stakeholder reviews, and governance forums • Communicate status, outcomes, risks, and opportunities to executive leadership; ensure alignment with corporate digital strategy.

🎯 Requirements

• Bachelor’s degree and 8 years of experience or Advanced Degree and 5 years of experience • Experience in digital program management, product management, or platform leadership roles • Experience leading or supporting digital transformation with customer-facing or B2B digital platforms • Liferay DXP or similar B2B digital platform experience • Ability to develop data-driven business cases demonstrating cost reduction, revenue uplift, and service efficiency improvements • Ability to define and track key operational metrics to demonstrate business value • Industry experience (Aerospace, manufacturing, or customer support operations) in regulated or complex B2B environments • Technical acumen to effectively communicate with IT about system integrations, identity access/management, connectivity to ERP, etc. • Proven success managing direct reports and leading cross-functional teams in a matrixed environment • Strong background in user experience design, customer journey mapping, and leveraging KPIs to drive product decisions • Knowledge of modern digital technologies, cloud platforms, data integration, and AI/automation capabilities • Experience with agile and scaled agile frameworks (SAFe or similar) • Strong communication skills and ability to influence at multiple organizational levels.

🏖️ Benefits

• medical • dental • vision • life insurance • short-term disability • long-term disability • 401(k) match • flexible spending accounts • flexible work schedules • employee assistance program • Employee Scholar Program • parental leave • paid time off • holidays • annual short-term and/or long-term incentive compensation programs