Mid-Level QA Specialist, iGaming

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November 21

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Ruby Labs

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Health • Education • Entertainment

Ruby Labs is a company that creates cutting-edge consumer products designed to innovate across health, education, and entertainment sectors. With a commitment to enhancing lives and making a positive impact, Ruby Labs is at the forefront of technological progress. Their diverse portfolio reflects their dedication to innovation in vital sectors of society, specifically health and wellness, pharmaceuticals, education, and entertainment. Ruby Labs has a self-funded model that empowers them to pursue ambitious ideas independently. The company boasts over 100 million annual users and has a track record of sustained growth over 6 years, delivering products that are adopted by millions.

11 - 50 employees

Founded 2018

📚 Education

📋 Description

• Execute comprehensive quality assurance operations across the entire product lifecycle — from pre-development validation to post-production monitoring — with military-grade precision and systematic efficiency. • Daily Quality Operations — Execute systematic testing protocols on an hourly and daily basis across all product touchpoints. • Customer Support Ticket Analysis — Own the customer support ticket backlog, analyzing patterns, categorizing issues, and feeding critical insights back to the product team for immediate resolution. • Bug Lifecycle Management — Track, prioritize, and manage bug backlogs from discovery to resolution with obsessive attention to detail. • Multi-Platform Testing — Execute comprehensive testing across web, mobile, and API endpoints to ensure consistent user experience. • UI/UX Quality Control — Perform pixel-perfect visual testing, catching alignment issues, design inconsistencies, and component failures instantly. • Real-Time Production Monitoring — Monitor live product performance, identifying and escalating critical issues within minutes of occurrence. • Data Quality Assurance — Validate Mixpanel events, tracking accuracy, and data integrity across all product analytics. • Cross-Team Collaboration — Work directly with Product Owner, Dev, and Data teams, providing immediate feedback and quality gates. • Customer Journey Testing — Execute end-to-end user journey testing, ensuring seamless experiences across all product funnels. • Test Case Development — Create comprehensive test cases and testing procedures for new features and functionality improvements. • Documentation & Reporting — Maintain detailed test documentation and provide twice-daily quality reports to the Product Director. • Competitive Quality Benchmarking — Analyze competitor products to identify quality standards and testing approaches we should exceed.

🎯 Requirements

• 3+ years of hands-on QA experience in fast-paced product environments, preferably in tech startups or scale-ups. • Experience with iGaming, online Gambling. • Automation experience. • Active AI user. • Customer Support Integration Experience — Proven track record of analyzing support tickets and translating customer issues into actionable QA processes. • Multi-Platform Testing Expertise — Strong experience testing web applications, mobile apps, and API integrations. • Pixel-Perfect Vision — Exceptional eye for detail, capable of spotting micro-UI inconsistencies and design flaws instantly. • High-Pressure Performance — Thrives under pressure, maintains quality standards even during rapid release cycles. • Communication Excellence — Clear, concise reporting skills with ability to escalate critical issues immediately. • Proactive Mindset — Self-starter who anticipates quality issues before they impact customers. • English Fluency — Strong written and verbal communication skills.

🏖️ Benefits

• Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance. • Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days. • Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge. • Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them. • Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere.