Member Services Supervisor

Job not on LinkedIn

🔥 10 minutes ago

🏈 Alabama, Florida, +11 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $62k - $68k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Supervisor

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Rue La La

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

📣 Marketing

📦 Logistics

🛍️ eCommerce

💰 $22M Series A on 2012-01

Marketing • Logistics • eCommerce

Rue La La is an online retailer offering curated, limited-time sales on premium brands, including clothing, shoes, accessories, beauty products, home goods, and more. The platform operates as a members-only shopping site, allowing users to discover exclusive deals on a wide range of products from luxury and designer brands. Members can enjoy discounts of up to 70% off on various categories, making it a popular destination for bargain hunters and fashion enthusiasts alike.

📋 Description

• Utilize Associate KPI data and real-time interaction observations to build customized, behavior-based coaching plans for each team member. • Provide frequent, actionable feedback and hands-on coaching to drive continuous improvement in both Member Experience and productivity. • Maintain the operational integrity of your team by ensuring timecards are accurate and all performance management documentation is correct and delivered timely. • Lead impactful virtual team huddles and 1:1 meetings that translate our brand’s high standards into daily actions. • Serve as the final touchpoint for Members needing additional support and model exceptional service. • Actively contribute to operational evolution by identifying trends, gaps, and opportunities from frontline insights.

🎯 Requirements

• High School Diploma or equivalent • 3-5 years of experience in a Member Contact Center environment (e-commerce or luxury retail is a major plus) with at least 2 years in a supervisory role. • Proficient in relevant computer applications and able to navigate multiple systems simultaneously. • Must be willing to work any shift Monday through Sunday 9am-9pm EST.

🏖️ Benefits

• Comprehensive Coverage: Robust health, dental, and vision insurance effective on the date of hire. • Time & Flexibility: Paid Time Off (PTO) and remote work option that supports a healthy work-life balance. • Culture: A supportive, inclusive culture that encourages innovation, safety, and creative risk-taking. • Community: Annual paid volunteer opportunities and regular DEI celebrations to foster a strong sense of community and collaboration. • Impact: The chance to make a real, measurable impact at a mission-driven, fast-growing company poised for major expansion.