IT Support Specialist

November 20

🌺 Hawaii – Remote

Although this job is listed in Hawaii, this company may be open to hiring remote in other states.

💵 $78.8k - $88.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

Apply Now

Receive Emails with Similar Jobs

Rula

WebsiteLinkedInAll Job Openings

Marketplace • B2C • Real Estate

Rula is a platform that connects individuals seeking home improvement services with skilled professionals in their area. By using Rula, customers can easily find, compare, and hire trusted professionals for various projects such as renovation, repairs, and maintenance. The platform aims to simplify the process of hiring contractors and ensures transparency and quality in the services provided.

201 - 500 employees

🏪 Marketplace

👥 B2C

🏠 Real Estate

📋 Description

• Support our team by providing technical assistance, troubleshooting hardware and software issues, and keeping our IT knowledge base up to date. • Work closely with teams across the company to maintain a secure, efficient, and reliable tech environment that helps drive our mission forward.

🎯 Requirements

• 2+ years of related professional experience serving in a Help Desk, Service Desk, or IT Support role providing technical support in an enterprise IT environment. • Experience supporting Apple macOS. • Ability to create and maintain team and customer-facing process documentation. • Basic understanding of Security best practices, including access control and data protection. • Ability to manage their workload via a Service Desk ticketing platform. • Experience working core Atlassian applications, such as Jira Service Management and Confluence. • Experience with Slack and Google Workspace administration. • Experience with managing users and groups in Okta. • Associate/Bachelor Degree in Information Technology, Computer Science, related field of study OR equivalent role experience.

🏖️ Benefits

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii) • Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States • Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA • 401(k) plan access: Start saving for your future • Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees) • Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering • Employee Assistance Program (EAP): Support for your mental and physical health • New hire home office stipend: Set up your workspace for success • Quarterly department stipend: Fund team-building activities or in-person gatherings • Wellness events and lunch & learns: Explore a variety of engaging topics • Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all