Senior IT Engineer

🔥 9 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Runway

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

☁️ SaaS

📱 Media

Artificial Intelligence • SaaS • Media

Runway is a company building foundational "Real-World Intelligence" — large models and systems that can understand, simulate and act in the visual world. It offers three main product platforms built on these models: Runway Creative, an all‑in‑one cloud creative suite for generating and editing video, images and audio for individuals and teams; Runway Dev, an AI media platform and API for developers to run models, compose pipelines and trigger workflows; and Runway Robotics, a toolkit for photorealistic simulation, policy inference and synthetic data generation powered by their General World Model (GWM-1). Runway also publishes research (e. g. , GWM-1, Gen-4. 5 video model) and serves both individual creators and enterprise customers.

📋 Description

• Handle help-desk tickets: Triage and resolve employee requests — password resets, access provisioning, Slack/Google Workspace/Zoom troubleshooting, and general "my thing is broken" support • Manage the device lifecycle: Procure, provision, configure, and ship laptops for new hires. Handle off-boarding wipes and returns. Keep the asset inventory accurate. • Run on-boarding and off-boarding: Create accounts, apply security profiles, draft welcome communications, and make sure new employees have everything before day one • Administer Google Workspace: Manage users, groups, aliases, and license assignments. You'll use both the admin console and CLI tools regularly. • Support endpoint compliance: Work with our device trust tooling to keep employee machines meeting security policies, and follow up when they don't • Deploy and enforce security policies: Help roll out and maintain endpoint security configurations, access controls, and compliance requirements across the fleet • Manage corporate software: Handle seat assignments, renewals, license optimization, and access reviews across our SaaS stack • Support office networking and AV: Help maintain networking equipment, conference room setups, and office technology across our physical locations as needed • Train and enable employees: Deliver lightweight technical guidance and training on IT systems, both for new hires and for ongoing support (written guides, short walkthroughs, the occasional screen share) • Write things down: Maintain run-books, knowledge base articles, and process docs. If you fix something, document how.

🎯 Requirements

• Some form of IT support experience. A help-desk role, an internal support function, or just being the person everyone came to when something broke. The title matters less than the reps. • Comfort with macOS. Our user endpoint fleet is mostly Mac. You should be able to troubleshoot system issues, manage profiles, and work in the terminal without hand-holding. • Familiarity with Google Workspace administration, or the confidence to pick it up fast. CLI admin tooling experience is a plus. • A working understanding of networking fundamentals: DNS, DHCP, LAN/WAN basics, and how traffic moves. You don't need to be a network engineer, but you shouldn't be lost when a connectivity issue comes in. • Basic understanding of cybersecurity principles. You should know what endpoint security, encryption, and access controls are, and why they matter, even if you haven't built policies from scratch. • Strong written communication. This is a remote role and coordination happens in Slack and Notion. If you can't write clearly, the timezone gap makes everything harder. • Self-direction. There's separation between you and the rest of the IT team for part of the day. You need to be someone who sees what needs doing and does it. • Curiosity about how systems work. Maybe you've run a homelab, automated something tedious with a script, or set up a Pi. We care more about the impulse than the resume line. • Nice to have: • - Experience with MDM platforms (any of the major ones) • - Any exposure to cloud infrastructure (AWS, GCP, etc) and infrastructure-as-code concepts • - Scripting in Python, Bash, or JavaScript • - Familiarity with zero-trust networking concepts and tools • - Background in compliance frameworks (SOC2, ISO 27001) • - Exposure to international IT regulations or data privacy requirements (GDPR, etc.)

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Remote work options