Client Resolution, Clinical Specialist

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🔥 1 hour ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $21 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Clinical Specialist

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RXNT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

RXNT is a software company that builds integrated, cloud-based medical office software for healthcare practices and billing companies. Since 1999 they have offered a full suite including Practice Management, Electronic Health Records (EHR), Electronic Prescribing (eRx), Patient Engagement, Medical Scheduling, Telehealth, mobile apps, and billing-company-specific software. RXNT also offers Ambient IQ, an AI-powered ambient listening and documentation/scribing tool to reduce clinician documentation time. Their products are HIPAA-compliant and aimed at improving workflows, revenue cycle management, and connected care for medical specialties and practices.

📋 Description

• Provide immediate, professional, and courteous customer interaction for all inbound support requests • Ensure proper recording, documentation, and closure of customer issues • Note findings related to suspected system issues and escalate tickets for review • Serve as a product specialist providing consults during customer onboarding • Provide live, online customer training as needed

🎯 Requirements

• Bachelor’s degree • Strong verbal and written communication skills, with attention to detail • Comprehensive knowledge and experience with computer operating systems and various internet browsers • Strong knowledge of Google Suite (Gmail, Sheets, Docs, Slides, etc.) • Previous software support and/or training experience is a plus • Experience with various medical software platforms is a plus • Healthcare industry-related experience is a plus

🏖️ Benefits

• RXNT offers employees access to medical insurance • 401K • short and long term disability • potential to earn quarterly incentives based on the company's performance