Field Operations Manager

🔥 12 hours ago

🎸 Mississippi – Remote

🎸 Mississippi – Remote

💵 $70k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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RXO, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2022

🚗 Transport

☁️ SaaS

🤝 B2B

Transport • SaaS • B2B

<RXO, Inc. > RXO, Inc. is a technology-driven freight and logistics company that connects shippers and carriers across multiple modes (truckload, LTL, intermodal, drayage, ocean, air, last-mile) through its digital platforms RXO Connect™ and RXO Drive™. The company combines machine learning and AI with extensive carrier networks to provide capacity solutions, managed transportation, freight forwarding, and carrier services (fuel cards, factoring, marketplace), prioritizing visibility, efficiency, and flexible capacity for B2B customers. RXO operates a large marketplace and network of independent carriers, offering both software-enabled logistics (SaaS-like platform features) and traditional transportation services.

📋 Description

• Monitor, track, and evaluate LCC carrier performance to key performance indicators (KPIs) and metrics • Responsible for leading LCC carrier management to establish countermeasures and improvement plans are created and executed and follow up with carrier regarding progress being made to these countermeasures • Lead on-site LCC carrier activities to include 12 – 16 by 5 coverage for all issues not limited to natural disasters, operation shutdowns, business continuity plans, etc. • Create standardized work procedures (SOS/JES) for LCC activities • Educate, train, and monitor LCC carrier execution to standardized work • Perform process audits and lead various carrier performance reviews • Provide reporting for LCC performance metrics to appropriate leadership • Work with the customer to establish strategies for continuous improvement of the consolidation centers • Lead value stream mapping activities and create LCC process flow diagrams • Review weekly logistics consolidation center invoice submission for validity and first level approval of invoices in excess of $330K/week and $17M/year • Identify cost savings of $100K/annual in LCC projects • Participate in network carrier transitions that consist of weeklong assignments away from home • Work across two shifts with LCC Operations ending at 1830 EST at least one afternoon/evening per week

🎯 Requirements

• 4 years of logistics or transportation experience • Demonstrated group presentation skills and excellent negotiation skills to deal effectively with individuals and groups within and outside the organization • Strong Fluency of Windows applications and Microsoft Office programs such as MS Project, Word, Excel and PowerPoint

🏖️ Benefits

• Competitive pay • Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave • 401(k) retirement plan with up to 5% company match • Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity • Employee Assistance Program (EAP) • Tuition reimbursement, adoption assistance • Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account Health Reimbursement Arrangement