Manager, Operations Support – Last Mile

🕒 May 7

🗻 New Hampshire, New York, +3 more states – Remote

🗻 New Hampshire – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🍁 Vermont – Remote

💵 $75k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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RXO, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2022

🚗 Transport

☁️ SaaS

🤝 B2B

Transport • SaaS • B2B

<RXO, Inc. > RXO, Inc. is a technology-driven freight and logistics company that connects shippers and carriers across multiple modes (truckload, LTL, intermodal, drayage, ocean, air, last-mile) through its digital platforms RXO Connect™ and RXO Drive™. The company combines machine learning and AI with extensive carrier networks to provide capacity solutions, managed transportation, freight forwarding, and carrier services (fuel cards, factoring, marketplace), prioritizing visibility, efficiency, and flexible capacity for B2B customers. RXO operates a large marketplace and network of independent carriers, offering both software-enabled logistics (SaaS-like platform features) and traditional transportation services.

📋 Description

• Drive key quality, inventory and other critical metrics across the site by utilizing continuous improvement tools and processes • Schedule, review and monitor work instructions with supervisors and associates in designated areas of responsibility; lead associates to safely and efficiently execute daily roles • Review facility/department training status and schedule training according to set frequency; ensure training requirements are met in a timely manner • Write specifications for new developments and system enhancements • Analyze client requirements, determine fit and customizations, develop proposals, gather supporting data for cost estimates and present RXO’s capabilities and solutions to prospective clients • Serve as project manager for system implementations and upgrades; provide ongoing support as needed • Support implementations by delivering documented implementation plans, configuring systems, training users and providing post-implementation support • Perform process and data modeling • Generate project ideas and solutions; implement changes within and across departments • Utilize and maintain warehouse management system processes to deliver appropriate work documents and outcomes

🎯 Requirements

• 5 years of relevant work experience • Experience leading value stream assessments and Lean improvement events (Kaizen events) • Bachelor’s degree in a related field or equivalent related work or military experience • Experience with statistical software, process mapping/modeling and prediction modeling tools skills (Crystal Ball) • Distribution and e-commerce experience, with heavy utilization of continuous process improvement methodologies • Experience improving business processes • Excellent leadership and interpersonal skills with the ability to work effectively at all levels of the organization; strong verbal and written communication skills • A results-oriented work style; highly organized with a strong sense of urgency and the ability to deal with ambiguity • The ability to maintain a positive attitude and promote teamwork in meeting goals and objectives

🏖️ Benefits

• Competitive pay • Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave • 401(k) retirement plan with up to 5% company match • Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity • Employee Assistance Program (EAP) • Tuition reimbursement, adoption assistance • Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account • Health Reimbursement Arrangement