Social Engagement Specialist

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Rythm

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

👥 B2C

Healthcare • B2C

Rythm is a consumer-focused at-home blood testing company. It provides painless finger-prick collection kits that users can mail or schedule pickup for, and Rythm operates its own CLIA-certified and CAP-accredited laboratory to deliver clinical-grade blood test results in under 72 hours. The service is HIPAA compliant, FDA-cleared, HSA/FSA-eligible and sold as a flexible monthly subscription with an AI-powered dashboard and personalized insights/coaching that track biomarkers and trends over time.

📋 Description

• Own and strengthen Rythm's relationship with its customers and community across social media, reviews, and public conversations while protecting and amplifying the Rythm brand voice. • Engage directly with our community through social media, reviews, and online conversations, helping customers get answers, resolving concerns, celebrating successes, and ensuring every interaction reflects the Rythm brand. • Monitor sentiment, identify emerging trends, and act as a key link between our community, Customer Experience, and Marketing teams. • Monitor and respond to comments, direct messages, mentions, and reviews across Instagram, Facebook, X, LinkedIn, Trustpilot, TikTok, and other emerging platforms. • Serve as the public voice of Rythm while maintaining a consistent, authentic, and empathetic brand voice. • Build relationships with customers and community members through thoughtful engagement. • Identify customer sentiment, trends, recurring questions, and emerging issues and share insights with leadership. • Escalate customer concerns, product feedback, and reputation risks to the appropriate internal teams. • Partner closely with Customer Experience, Marketing, and Brand teams to ensure consistent messaging across all channels. • Identify and flag organic creator interest and inbound partnership inquiries from social channels to the Partnerships team for follow-up. • Respond to public reviews and feedback in a professional and brand-aligned manner. • Monitor conversations related to health, wellness, longevity, sports performance, and other topics relevant to the Rythm community. • Surface opportunities to celebrate customer stories, testimonials, and community wins. • Help maintain response-time and engagement standards across all social platforms.

🎯 Requirements

• 3+ years of Customer Service experience, specifically within social channels. • Strong understanding of Instagram, Facebook, X, LinkedIn, TikTok, Trustpilot, and emerging social platforms. • Exceptional written communication skills with the ability to adapt to and maintain a consistent brand voice. • Experience managing public-facing customer interactions with professionalism, empathy, and sound judgment. • Strong customer service, problem-solving, and de-escalation skills. • Ability to identify trends, customer sentiment, and emerging issues across social channels. • Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. • Self-motivated and able to work independently while collaborating effectively across teams. • Interest in health, wellness, fitness, or preventative healthcare is a plus. • Positive attitude, curiosity, and a genuine passion for building community.

🏖️ Benefits

• Highly competitive base salary. • Meaningful equity aligned with the scope and impact of your role. • Flexible, remote-first work environment. • Generous Paid Time Off and company holidays. • 401(k). • Monthly Rythm membership with full access to at-home blood testing and personalized health insights. • Healthcare with monthly premium fully covered by the business. • High ownership and visibility from day one, with the opportunity to make a meaningful impact. • The chance to help shape the future of personalized health and preventative care. • A small, collaborative, mission-driven team that moves quickly and values great ideas regardless of title.