Customer Support Engineer – Solutions Management

🔥 20 hours ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ryz Labs

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Ryz Labs is a company focused on building startups from the ground up and assisting other startups in scaling their operations. They provide top-tier technical talent solutions to ensure that emerging businesses can thrive in a competitive market.

📋 Description

• Serve as a technical subject-matter expert for enterprise platforms, providing implementation guidance and troubleshooting support during client launches and deployments • Support clients during training and go-live activities, executing implementation tasks and resolving adoption blockers • Develop and deliver technical training, best-practice documentation, and configuration guides • Track and communicate adoption metrics, including instances launched, users onboarded, and time to value • Implement custom configurations, scripts, dashboards, API integrations, data transformations, AI-agent configurations, and web-based applications • Write and maintain full-stack code for client customizations and internal automation tools • Architect and build web-based solutions tailored to client needs • Coordinate with development teams on client-specific integrations, API customizations, and feature requests • Develop workarounds for platform limitations and advocate for product enhancements • Diagnose, troubleshoot, and resolve complex technical issues across enterprise platforms and client environments • Perform root-cause analysis through SQL queries, log reviews, and systematic troubleshooting • Manage incidents end to end, including reproduction, impact and priority assessment, cross-functional resolution, fix validation, and stakeholder communication • Escalate issues to Engineering and Product while maintaining ownership of client communication and resolution tracking • Support production incidents and urgent deployments using secure deployment processes • Create and maintain knowledge-base articles, troubleshooting guides, and best-practice documentation • Identify support-ticket patterns and recommend product or process improvements • Automate repetitive support tasks through scripting and workflow automation • Contribute to test automation, regression testing, and user acceptance testing coordination • Partner with Product Management, Engineering, and Implementation teams • Participate in customer-success reviews and post-implementation check-ins • Mentor junior support team members and contribute to knowledge-sharing initiatives

🎯 Requirements

• At least five years of hands-on experience in technical support, customer-success engineering, or SaaS operations • Full-stack development proficiency across front-end and back-end technologies • Strong expertise in API design and integration, including RESTful APIs and webhooks • Advanced knowledge of Model Context Protocol (MCP), including implementing MCP-based integrations or tools • At least five years of SQL experience, including writing queries, analyzing data, and troubleshooting data-related issues • Experience using AI tools and APIs to build AI-powered client solutions • Strong analytical and problem-solving skills • Excellent written and verbal communication skills • Customer-first mindset and strong sense of ownership • Ability to learn new platforms and systems quickly • Strong organizational skills and ability to manage multiple concurrent issues • Comfortable working proactively in fast-paced and ambiguous environments • Bachelor’s degree in Computer Science, Engineering, or a related field (nice to have, not required) • Python or another modern programming language proficiency (nice to have) • Experience with React or Vue (nice to have) • Experience with ServiceNow, ticketing systems, or support-management platforms (nice to have) • Exposure to supply chain, procurement, or logistics (nice to have)

🏖️ Benefits

• Inclusive working environment • Commitment to authenticity, professional growth, and equity