Product Support Engineer

🔥 16 hours ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ryz Labs

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Ryz Labs is a company focused on building startups from the ground up and assisting other startups in scaling their operations. They provide top-tier technical talent solutions to ensure that emerging businesses can thrive in a competitive market.

📋 Description

• Own support issues end to end: reproduce, diagnose, fix, and confirm fixes with reporting customers • Turn vague customer reports into specific, reproducible cases • Improve product details including sorting, filters, tooltips, empty states, and error messages • Keep operational and compliance work current, including dependency upgrades and security remediation • Make upstream product changes that prevent recurring issue classes • Communicate directly with customers in written English • Track issues, findings, and decisions in Linear with engineers • Participate in daily standups and regularly show work in progress • Investigate data, Sentry, PostHog, and the customer-facing interface • Ship progress to the team channel and present at reviews • Use AI daily for research, writing, analysis, and building

🎯 Requirements

• 2–4 years building production web applications • Solid TypeScript and React • Comfortable with SQL • Strong debugging skills, including reading stack traces, bisecting regressions, and reproducing issues from screenshots and incomplete descriptions • Strong written and verbal English • Clear asynchronous communication • Willingness to investigate outside the codebase and fix causes rather than symptoms • Prior support or on-call experience is nice to have • Familiarity with Next.js, React, Hono, Drizzle, PostgreSQL, Neon, Vercel, AWS, and Terraform is nice to have

🏖️ Benefits

• Full-time contract employment • Remote work • Opportunity to move into other work within the company • Direct customer interaction and broad system knowledge • Daily use of AI for research, writing, analysis, and building