Member Service Representative - Bilingual

Job not on LinkedIn

March 21

🦀 Maryland – Remote

Although this job is listed in Maryland, this company may be open to hiring remote in other states.

💵 $21 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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S3 Shared Service Solutions, LLC

WebsiteLinkedInAll Job Openings

Finance • B2B • Banking

S3 Shared Service Solutions, LLC is a credit union service organization (CUSO) that partners with credit unions to provide high-quality operational solutions and support. Their mission is to empower these credit unions to enhance member services, focusing on delivering exceptional service that secures the futures of their members. S3's offerings range from member service inquiries to loan management and compliance support, ensuring a world-class experience for credit union members.

501 - 1000 employees

Founded 2012

💸 Finance

🤝 B2B

🏦 Banking

📋 Description

• The bilingual Member Service Representative will be part of our talented remote Contact Center team. • Trained to answer phone calls within all queues and assist both English and Spanish speaking callers with questions and requests regarding membership, banking products, services, and rates while seeking to exceed member expectations with every interaction. • Assist Spanish speaking callers when escalating or transferring to other queues or departments as needed to ensure service issues are resolved. • Pride ourselves on delivering world class service in a collaborative and supportive team environment.

🎯 Requirements

• Bilingual in English/Spanish (conversational Spanish with knowledge of basic banking/financial terminology is preferred) • 6 months of experience in customer service is preferred • Excellent written and verbal communication • Thrives in a fast-paced customer service environment • Must be highly organized and detail oriented • Ability to work independently and prioritize work effectively • Ability to navigate and utilize multiple platforms/computer software simultaneously • Experience in a remote work environment with dual monitors is a plus • Works well in a structured and procedure driven position

🏖️ Benefits

• Group medical, dental, and vision coverage insurance • Generous Paid Time Off • Up to 11 Paid Holidays Per Year • 401(k) With Employer Match and Discretionary Contribution • Employee Referral Program • Wellness Programs • Peer-to-Peer Recognition Program