Sales Operations Business Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sabenza IT

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🔒 Cybersecurity

☁️ SaaS

Recruitment • Cybersecurity • SaaS

Sabenza IT is a niche recruitment company specializing in the Information Technology space. With over 13 years of experience, the company focuses on supplying both permanent staff and payrolled contractors for IT positions, including critical skills in areas such as Cyber Security, SAP, eCommerce, and Data Analytics. Sabenza IT prides itself on fostering strong partnerships with clients and providing tailored services to connect highly skilled IT professionals with the right job opportunities, ensuring both client and candidate success.

📋 Description

• Work with country and global stakeholders to understand needs, investigate issues, find root causes and assess operational impact • Map current and proposed process steps, including dependencies across countries • Write business requirements, user stories and acceptance criteria • Develop improvement options and work with Information and Technology on system solutions • Validate designs against agreed requirements and coordinate stakeholder alignment • Track assigned requests through delivery, managing actions, dependencies and risks • Plan and coordinate UAT cycles, including scope, testers, test data, access and readiness • Write test scenarios and scripts covering workflows, exceptions and acceptance criteria • Support testers, monitor queries and coordinate resolution of blockers • Prepare evidence for business sign-off and escalate decisions and unresolved risks to the Director • Support sales operations work, including master data management and sales process improvements • Maintain requirements, process documentation, delivery trackers and stakeholder updates • Coordinate change and training activities • Manage overlapping priorities independently and escalate capacity or delivery concerns • Provide a structured handover to the permanent team

🎯 Requirements

• Proven experience as a Business Analyst, or in a comparable sales operations improvement role, with the ability to own delivery from the start • Practical Opportunity-to-Order experience, covering quoting, ordering and the handoffs between sales, operations and technology • Experience with CRM systems and quoting tools, including how business processes are supported by those systems • Strong requirements analysis: capture needs, challenge assumptions and turn findings into clear, actionable requirements and acceptance criteria • Hands-on UAT experience, from test planning and scripts to coordinating testers and data, managing defects and preparing evidence for sign-off • Experience running continuous improvement or system enhancement requests through analysis, agreement, technology delivery and validation • Strong process mapping, problem-solving and documentation skills, with attention to detail and an eye for both country and global impact • Confident stakeholder management across business and technical teams, including facilitation across countries • Strong organisation and follow-through, and the ability to learn unfamiliar processes and systems quickly • Salesforce and CPQ experience advantageous; other CRM and quoting platforms equally welcome • Experience in a multinational organisation, shared services environment or global transformation programme advantageous • Exposure to process simplification, automation or AI-enabled improvements advantageous • A business analysis, process improvement or testing qualification advantageous; equivalent practical experience valued

🏖️ Benefits

• Fully remote work from anywhere in South Africa