Business Operations Assistant

Job not on LinkedIn

🔥 14 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SmartPA

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

SmartPA is a leading provider of strategic administrative solutions, specializing in virtual assistance, executive personal assistance, and various business process outsourcing (BPO) functions. With over a decade of experience, SmartPA helps businesses enhance their efficiency and productivity by integrating seamlessly into client operations. Their offerings range from virtual PA services, call answering, and document production to comprehensive business support including HR coordination and project management. SmartPA is committed to tailoring their services to meet specific client needs and aims to deliver sustained improvements in business operations.

📋 Description

• Deliver structured business support tasks and manage workflows for a key global tech client account • Collaborate within a small team on end-to-end delivery of business assignments • Prioritise and organise workloads across multiple tasks and workstreams • Track progress against SLAs and KPIs using digital tools • Maintain accurate documentation and quality standards • Manage the lifecycle of complex, unstructured research datasets while ensuring data integrity, compliance, and quality standardisation • Process, clean, and validate raw data using spreadsheets and digital tools • Design, build, and maintain interactive dashboards, reports, and internal knowledge bases using Google Workspace, Microsites, and Notebook LM • Translate raw data into clear, visually compelling, actionable insights • Ensure reports, dashboards, and content updates align with brand guidelines and visual standards • Support communication assets, reporting templates, and data definitions • Develop and document standardised processes, standards, and best practices for content and data lifecycles • Provide stakeholders with updates on project progress, outputs, and dashboard findings • Understand reporting needs, communication requirements, and KPIs • Communicate complex ideas and technical data concepts clearly to technical and non-technical audiences • Support issue resolution, service quality, and continuous improvement initiatives • Work aligned to cover the EST business day and collaborate with international stakeholders

🎯 Requirements

• Proven experience in administration, business operations, data entry, content management, or operational support roles • Spreadsheet skills, including functions, data validation, and pivot tables • Expert proficiency in at least one major data visualisation tool, such as Tableau, Power BI, or Looker Studio • Ability to showcase high-quality dashboards or reports demonstrating analytical clarity and visual standards during the interview stage • Excellent written and verbal communication skills, with the ability to simplify complex information • Confidence working with multiple systems, software, and platforms in a tech-enabled environment • Strong understanding of relational databases and experience querying data using SQL (desirable) • Experience working with CMS or CRM platforms (desirable) • Experience with advanced dashboard functionality, including calculated fields, complex filters, and parameters (desirable) • Familiarity with data governance, version control, or structured documentation best practices (desirable) • Experience working in a fast-paced, KPI/SLA-driven environment (desirable) • Relevant qualification, formal training, or certification in Data Science, Statistics, Communications, or a related field (desirable) • Comfortable and experienced working an afternoon/evening shift pattern to support international time zones • Highly organised and comfortable managing multiple workstreams simultaneously under tight deadlines • Keen eye for formatting consistency and strong attention to detail • Passion for making data accessible and understandable to non-technical users • Must submit a CV and cover letter • Must complete two interview stages and skills testing

🏖️ Benefits

• Competitive salary • 33 days holiday • Fully remote • Ongoing development and career opportunities • Department incentives • Employee Assistance Programme • A genuinely positive, people-first culture • Flexible working (later shift pattern can be accommodated if preferred)