Technical Support Specialist

Job not on LinkedIn

🔥 56 minutes ago

🇦🇹 Austria – Remote

💵 €40k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

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Safebet Austria

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2026

🎲 Gambling

👥 B2C

Gambling • B2C

Safebet Austria is a sports-betting platform focused on providing safe, transparent and responsible wagering experiences. The company emphasizes trust, integrity and innovation, using modern technology to deliver a platform customers can rely on and positioning itself around regulated, responsible entertainment (tagline: "Safebet - Unterhaltung mit Verantwortung").

📋 Description

• Ensure a high standard of customer service, customer satisfaction, and technical support • Support the Corporate IT team in delivering high-quality IT support services to end users across all Safebet locations • Analyze and resolve technical and operational issues within incident management and request fulfillment processes • Contribute to infrastructure projects aimed at continuously improving tools and services • Take ownership of reported incidents and regularly communicate status and progress • Analyze, repair, and resolve issues involving hardware, operating systems, and software (Windows, macOS, and mobile devices) • Handle system outages and data recovery • Manage the internal procurement process for IT support • Administer user accounts, groups, passwords, and mailboxes in Active Directory, Exchange Server (Office 365), and other systems • Maintain operational documentation, knowledge base articles, and Standard Operating Procedures • Further develop and optimize IT service management standards and processes

🎯 Requirements

• At least 3 years of experience in an IT support environment • Strong customer focus • In-depth knowledge of IT service management standards and processes (ITIL) • Experience with Active Directory, email technologies (Office 365 and Exchange Server), and Microsoft Office applications • Knowledge of endpoint security and disk encryption systems • Experience with ITSM applications such as Jira Service Desk • Understanding of IP addressing, networking, and telephony • Basic knowledge of Wi-Fi technology, network systems, virtualization, and virtual infrastructures (VMware and Hyper-V) • German at least B2 level • Very good written and spoken English • Agile mindset • Team player • Interest in the latest technologies

🏖️ Benefits

• Permanent employment contract • Personal and professional development • A wide range of opportunities to grow and reach your full potential • Charity initiatives and team events • Supportive work environment • Remote working model

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