Corporate Team Supervisor

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🔥 0 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Safe Harbors Business Travel

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11 - 50 employees

Safe Harbors Business Travel creates custom-tailored travel programs to reduce your organization's travel costs, make travel more convenient so you and your team can be more productive, and give you confidence that your travelers'​ safety is our primary concern. Wherever they are in the world, 24 hours a day, 7 days a week, and 365 days a year, our team is looking out for yours through our network of over 90 affiliates across the globe.We're more than a corporate travel management company. We're your travel-success partner.

📋 Description

• Support the leadership team's vision for providing exceptional travel services to corporate clients. • Responsible for recruiting, training, and developing a high-performing team of travel agents. • Ensure consistent service quality, operational efficiency, and maximum revenue generation. • Train new agents in the industry; design and maintain structured onboarding programs. • Identify agent weaknesses and develop individualized plans to build efficient work habits and strong customer service skills. • Set expectations and monitor that agents develop deep familiarity with each client's culture, travel patterns, and key employees. • Attempt to resolve customer service issues at the team level before escalating to senior leadership. • Manage fees and commissions to maximize revenue.

🎯 Requirements

• 5+ years of experience in the travel industry. • 5+ years of supervisory or management experience (or equivalent). • Extensive knowledge of travel processes, GDS systems, and corporate travel programs. • Demonstrated ability to hold their team accountable, train, coach, and develop travel agents. • Demonstrate the ability to train, coach, and develop support agents that can remove laborious low-revenue tasks from agents and foster them into full-service agents. • Excellent customer service skills with a client-first mindset. • Strong oral, written, and verbal communication skills. • Proven ability to problem-solve and design effective procedures. • Familiarity with travel management tools, contracts, and vendor relationships preferred.