Manager, Workforce Systems

Job not on LinkedIn

🕒 April 16

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Safelite

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1947

🚗 Transport

🛒 Retail

Transport • Retail

Safelite is a prominent auto glass service provider offering comprehensive windshield repair and replacement services. They are recognized for their expertise in auto glass care, offering services throughout all 50 states with their MobileGlassShops™ and repair facilities. Safelite is committed to convenience, providing mobile auto glass services that come to the customer's location when eligible. They pride themselves on using high-quality materials and back their services with a nationwide warranty, ensuring customer satisfaction and peace of mind. Safelite works seamlessly with auto insurance, reducing the stress of glass repairs for their clients.

📋 Description

• Serve as the functional and operational owner of the UKG Workforce Management platform in workforce forecasting, labor demand modeling, advanced scheduling, reporting, and optimization. • Act as the primary operations liaison to IT and technical teams, providing business requirements, participating in testing, and validating enhancements, integrations, and changes. • Design, configure, and maintain end-to-end workforce inputs, parameters, and scheduling logic within UKG that align with operational needs and service targets. • Ensure labor standards, rule sets, and other data inputs are accurate and maintained. • Monitor WFM performance and outcomes, identifying continuous improvement opportunities across forecasting accuracy, schedule effectiveness, and workforce utilization. • Configure and enhance automation and optimization features. • Develop and optimize scheduling strategies and capabilities that balance service delivery, productivity, workforce availability, and cost through automation and artificial intelligence. • Translate workforce planning and capacity management strategies into executable UKG configurations and schedules, ensuring alignment between long‑range planning and daily operations. • Partner closely with Operations leaders to understand workflows, constraints, and execution challenges, ensuring solutions are operationally practical and scalable. • Provide training, documentation, and change management for operational teams. • Performs other duties as assigned. • Complies with all policies and standards.

🎯 Requirements

• Bachelor's Degree Business, Operations, Management, Industrial Engineering, or related quantitative field or equivalent Required • Master's Degree Industrial Engineering, Operations Management, Analytics, or related quantitative field Preferred • 7-9 years Relevant workforce management experience, with a strong emphasis on forecasting, labor planning, and advanced scheduling Required • 1-3 years Proven hands‑on UKG Workforce Management experience, including functional configuration and scheduling Required • Proven experience designing and managing labor standards, demand models, and advanced schedules Required • Prior involvement in UKG implementations, enhancements, or optimization initiatives strongly preferred Preferred • Experience supporting field‑based, multi‑site, or high‑volume operational environments preferred Preferred • Demonstrated ability to bridge strategic workforce planning and day‑to‑day operational execution Preferred • Experience partnering with IT, Workforce Planning, Operations, and Finance in a matrixed environment Preferred • Prior experience managing people or a team Preferred • Deep functional knowledge of UKG Workforce Management capabilities Required • Strong understanding of workforce forecasting concepts, capacity planning, labor productivity, and service‑level driven scheduling • Analytical mindset with the ability to translate complex workforce models into usable operational outputs • Experience working with automation, optimization logic, and exception‑based workflows Required • Strong understanding of operational KPIs and workforce metrics (productivity, utilization, service levels, adherence) • Strong communication skills, with the ability to explain complex workforce and system concepts clearly to operational stakeholders and influence others Preferred • High attention to detail and commitment to data quality and governance • Comfortable operating in both strategic design and hands‑on execution modes Preferred • Continuous improvement orientation with a focus on advancing workforce capability maturity Preferred • Experience with SQL and data extraction/transformation mechanisms Preferred.

🏖️ Benefits

• Competitive weekly pay and bonus opportunities. • Total job benefits valued at more than $10k*. • 401(k) plan with company matching. • Medical coverage plans customized to suit your needs. • Paid time off (PTO) programs, company holidays and paid volunteer days. • Up to $5,250 in tuition reimbursement per year.