Veterinary Support Staff

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SafetyCall International, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

💊 Pharmaceuticals

📋 Compliance

🤝 B2B

Pharmaceuticals • Compliance • B2B

SafetyCall International, LLC is an independent licensed healthcare practice and 24/7 medical contact center specializing in adverse event management, pharmacovigilance, and post-market regulatory compliance. The company provides case intake, documentation, regulatory reporting, trend analysis, and consulting services across pharmaceuticals, consumer products, medical devices, cosmetics, dietary supplements, animal health, industrial chemicals, and cannabis/CBD sectors to help manufacturers meet FDA, EPA, CPSC, Health Canada, FIFRA, and TSCA requirements.

📋 Description

• Who We're Looking For Non-credentialed veterinary support staff with at least 3 years of patient care focused clinical experience to work REMOTE FROM HOME , handling high-pressure calls, and supporting pet owners through stressful situations. • Emergency/critical care experience is a plus for some roles. • Handle incoming calls and chats about toxic exposures, poisonings, and general care questions related to pets. • Triage cases; provide accurate medical, health and safety information and document records in electronic database.

🎯 Requirements

• Non-credentialed veterinary support staff with at least 3 years of direct patient care veterinary clinic/hospital experience. • Ability to work varying shifts including evenings, weekends, and holidays • Strong keyboarding and computer skills (Microsoft Office and common software) • Excellent written and verbal communication; professional, empathetic, and composed under pressure • Strong attention to detail and accurate data entry; ability to multitask while maintaining quality • Math proficiency: add, subtract, multiply, and divide across all units of measure including fractions, decimals, ratios, and percentages • Ability to gather, analyze, and synthesize complex or diverse information • Ability to follow and apply instructions in written, oral, or diagram form • Customer service-focused attitude with a genuine commitment to caller well-being • Ability to maintain confidentiality of client, product, and company information.

🏖️ Benefits

• Medical, dental, vision, life, accident, critical illness, hospital indemnity and pet insurance • PTO & paid holidays • 401(k) with match • Company-paid life and disability insurance (in applicable states) • CE & license reimbursement • Bonus & incentive programs • 46 weeks paid, full time training.