Senior CRM, GTM Systems Administrator

Job not on LinkedIn

🔥 14 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $120k / year

⏰ Full Time

🟠 Senior

⌨️ Systems Administrator

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SafetyChain Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2021-10

Food & Beverage • Consulting • Logistics

SafetyChain Software is a digital plant management platform that serves over 2,500 food and beverage manufacturing facilities. The platform provides real-time visibility into quality, production, and other critical processes, allowing companies to unify operations and maximize plant performance. SafetyChain's solutions focus on eliminating inefficiencies through digitization, providing tools for quality and production teams to collaborate effectively. The platform enables businesses to digitally capture data from various sources, visualize insights through role-based dashboards, and automate workflows, ensuring compliance and improving labor efficiency. SafetyChain Software is particularly beneficial for industries such as food & beverage, consumer packaged goods, contract manufacturing, and packaging, helping them maintain competitive advantages and regulatory compliance while optimizing production and reducing costs.

📋 Description

• Serve as the senior owner and subject-matter expert for HubSpot CRM and the broader GTM tech stack, including Fathom, Outreach, and LinkedIn Sales Navigator. • Own the efficient integration of all GTM systems – ensuring clean, reliable data flows and two-way syncs between HubSpot, Fathom, Outreach, LinkedIn Sales Navigator, and other platforms in the stack. • Administer and configure HubSpot CRM, working closely with Sales, Marketing, Customer Success, and Operations teams to meet evolving business needs. • Own the health and hygiene of CRM data – ensuring high data quality and integrity through routine audits, deduplication, monitoring, and the implementation of governance processes and standards across the stack. • Manage and maintain CRM objects, pipelines, properties, workflows, lists, sequences, reports, dashboards, and user permissions. • Administer the GTM tools end-to-end – managing users, licenses, configuration, sequences and cadences in Outreach, call/meeting intelligence in Fathom, and prospecting workflows in LinkedIn Sales Navigator. • Evaluate, recommend, onboard, and rationalize tools as the GTM stack evolves, partnering with leadership on build-vs-buy and vendor decisions. • Partner with cross-functional stakeholders to understand requirements and translate them into scalable, well-documented solutions across the stack. • Design, build, and optimize workflows and automation that improve lead flow, follow-up, hand-offs, and overall operational efficiency across systems. • Build and maintain reports and dashboards that give leadership and front-line teams accurate, actionable visibility into the funnel and revenue. • Investigate and resolve issues related to properties, automation, reporting, and integrations across the stack; own root-cause analysis and escalate to vendors or engineering as needed. • Manage incoming system requests through a ticketing system, meeting defined SLAs for response and resolution. • Develop and maintain internal documentation, standards, and best practices for CRM and GTM tool usage. • Enable and support end users through training, office hours, and ongoing system improvements; act as a mentor and escalation point for the broader team on GTM systems. • Use AI and automation tools to streamline data hygiene, documentation, and enablement, turning repeatable work into structured guides, templates, and workflows. • Perform other duties as assigned.

🎯 Requirements

• Bachelor’s degree in a technical field, information systems, marketing, business, or an equivalent combination of education and practical experience. • 5+ years of hands-on experience administering a CRM platform (HubSpot strongly preferred; Salesforce or similar acceptable), including senior or lead-level ownership. • Demonstrated experience owning and administering a broader GTM/sales tech stack – tools such as Outreach (or similar sales engagement platforms), conversation intelligence (Fathom, Gong, or similar), and LinkedIn Sales Navigator. • Proven experience architecting and maintaining integrations, data flows, and two-way syncs across multiple systems. • Advanced experience designing workflows, automation, and reports to support business processes, preferably in HubSpot. • Proven experience owning data hygiene and building scalable, well-governed processes across systems. • Strong understanding of CRM data models, automation, reporting concepts, and API-based integrations. • Excellent analytical and problem-solving skills with strong attention to detail and a track record of end-to-end system ownership with minimal oversight. • Strong communication skills; able to translate technical concepts for non-technical users and influence stakeholders across levels. • Ability to work independently in a fast-paced environment, managing multiple priorities and collaborating across teams. • Eagerness to learn new skills, grow professionally, and take on new challenges. • Ability and willingness to travel within the U.S. (including air travel) up to 2 times per year for in-person team and all-company meetings.

🏖️ Benefits

• Competitive compensation plan • Opportunity for stock options • Health benefits • Self Care PTO Plan • Flex Schedule • Work From Home Flexibility • Fast growing tech company with big opportunity • Great team and culture • Rewarding work that is solving an important problem • Annual investment in your professional development