Saffire, LLC
Saffire empowers hundreds of clients with beautiful, unique and engaging websites, and integrated SaffireTix ticketing. The platform includes online, advance, and gate sales, as well as contactless RFID bands, for a safer and stress-free experience for patrons. Saffire's Spark content management system makes it easy to control it all yourself (with unlimited help when you need it) and have access to amazing real-time reporting. Our clients freakin' love us, and you will too!
11 - 50 employees
Ecommerce Trading Director
Job not on LinkedIn
November 6
Saffire, LLC
Saffire empowers hundreds of clients with beautiful, unique and engaging websites, and integrated SaffireTix ticketing. The platform includes online, advance, and gate sales, as well as contactless RFID bands, for a safer and stress-free experience for patrons. Saffire's Spark content management system makes it easy to control it all yourself (with unlimited help when you need it) and have access to amazing real-time reporting. Our clients freakin' love us, and you will too!
11 - 50 employees
📋 Description
• Oversee the overall success of partner ecommerce websites within the assigned portfolio • Elevate the service offering through fast-paced, action-oriented testing and best practice development with a constant focus on growth through traffic, conversion rate, and average order value • Coach an assigned team of account managers in delivering results for our partners and developing and meeting forecasted targets • Meet with partners regularly, manage the overall ecommerce partner relationship, and serve as the escalation point for complex partner needs • Maximize revenue through diligent management of on-site merchandising and campaigns across internal and external owned and operated channels • Influence buying, stock management, and merchandising decisions through analytics expertise • Consistently improve the customer journey and optimize the conversion rate throughout the websites through close collaboration with the design and development teams • Manage relationships with third party application providers to ensure effective utilization of tools tailored to partner websites • Monitor performance of the websites and report through development and refinement of KPIs • Work directly with the marketing department leads to pilot new marketing tactics, expand our supported channels and provide our partners with industry leading marketing capabilities • Analyze performance marketing efforts such as CRM, PPC, SEO, Display, and Affiliates • Support Senior Ecommerce Trading Director in the setting of the roadmap and delivery of new features on the eCommerce websites and creation of strategies to drive and convert traffic in order to maximize revenue against commercial targets • Maintain a strong market knowledge of sector rivals and trends to influence the delivery of the best and most profitable offering on the websites • Lead change and adapt service offerings to the dynamic needs of our partners; familiarity with sports a plus • Summarize results, challenges, and opportunities, and communicate up to senior leadership • Other duties and projects as assigned and directed by the Senior Ecommerce Trading Director
🎯 Requirements
• A minimum of 9 years operating one or more retail ecommerce websites, preferably within sports or another relevant industry • A minimum of 5 years experience either leading or influencing retail buying decisions • A minimum of 3 years experience managing direct reports in DTC ecommerce account operations roles • Bachelor’s degree or equivalent combination of education and related experience • Demonstrated ability to lead merchandising strategy creation, customer user journey optimization, and content choices to drive conversion rate • Demonstrated understanding of analytics, shopping cart platforms, and relevant e-commerce industry standard tools • In-depth knowledge of A/B testing, statistical analysis, and the ability to turn findings into practical recommendations and best practices • Strong understanding of online retail, OTB process, and product lifecycle planning • Demonstrated ability to collaborate across teams and lead content and marketing decisions by conveying impact to the bottom line • Familiarity with website management and UX software and processes • Passion for ecommerce and its ability to drive results for world renown brands • Excellent influencing skills to support needs of the internal and external stakeholder teams at every level • Excellent written and oral communication skills • Detail-oriented and extremely organized with the ability to multi-task and project manage • Proficient with UX methodology and practices • Excellent Microsoft Word, Excel, and PowerPoint core skills • Must be available to work occasional extended hours such as nights, weekends, and holidays as business needs require and in a team environment with internal and external stakeholders; travel up to 10%
🏖️ Benefits
• medical, dental, vision, life and disability insurance • paid vacation • 401k plan
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