Senior Implementation Business Analyst

Job not on LinkedIn

🕒 May 27

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

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Sagent

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

☁️ SaaS

💳 Fintech

SaaS • Fintech

Sagent is a mortgage-servicing software provider offering Dara, an industry-first, unified servicing platform that centralizes data and user experiences for loan servicers and homeowners across the full servicing lifecycle. Dara provides core servicing operations, a mobile-first consumer experience, default and loss-mitigation workflows, automated onboarding and document management, real-time analytics and compliance auditing, and embedded AI for document automation, predictive insights, and generative chat. The platform is aimed at reducing operational costs, speeding onboarding, improving customer engagement, and ensuring regulatory compliance for servicers handling all loan types.

📋 Description

• Collaborate across teams in a fast-paced and dynamic, including Customer Success, Product, and Engineering to ensure successful client implementations • Conduct discovery sessions with clients to understand business needs. • Document functional and non-functional requirements. • Translate business requirements into SaaS solution capabilities. • Collaborate with product and implementation teams to tailor configurations. • Serve as the liaison between the customer and internal teams. • Provide regular updates, manage expectations, and facilitate decision-making. • Analyze current customer workflows and identify gaps. • Recommend process improvements aligned with SaaS capabilities. • Assist in creating user guides and training materials. • Support onboarding and training sessions for end-users. • Validate system configurations against business requirements. • Define UAT scenarios and success criteria. • Coordinate UAT execution, triage issues, and provide feedback. • Help customers adapt to new workflows and system changes. • Identify and mitigate adoption risks. • Ensure all implementation tasks are completed before launch. • Support cutover planning and execution. • Triage and resolve post-launch issues. • Coordinate with support and engineering teams as needed. • Maintain accurate records of requirements, decisions, and configurations. • Ensure knowledge transfer to support and account management teams.

🎯 Requirements

• Bachelor’s Degree (or equivalent experience) in business, computer science, finance and/or related fields • 5+ years Mortgage Servicing is with experience in loan boarding, account services, escrow, loss mitigation, bankruptcy, foreclosure, investor reporting, customer services, or servicing compliance oversight • 5+ years of software industry experience is highly desired; experience working with a large enterprise solution desired • 3+ years of hands-on business analyst, development, project management, or testing experience • Knowledge of mortgage servicing regulatory climates and its impacts on the lending process • Experience creating business designs, test plans, testing scripts, and system requirements • Excellent written and verbal communication skills • Experience working with content management systems • Experience working with on and offshore teams is required • Experience with the entire PDLC process • You are a self-starter and can manage multiple activities and priorities • Experience with Claims or Invoice solutions and processes • Experience with loan data and servicing conversions • Experience with APIs and system integrations

🏖️ Benefits

• Remote/Hybrid workplace options • Health Benefits • Unlimited Flexible Time Off • Family Planning Services • Tuition Reimbursement • Paid Family Leave • 401(k) Matching • Pet Insurance • In-person and Virtual Social Experiences • Career Pathing • Focus Time Fridays