Dynamics 365 FO Functional Support Consultant

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July 2

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sa.global

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Cloud Computing • Consulting • Enterprise • ERP

sa. global is a leading Microsoft Implementation Partner specializing in project-based cloud ERP and CRM solutions. The company provides expert consulting, implementation, and support services for Microsoft's cloud-based business applications, including Dynamics 365 for Finance, CRM, and enterprise resource planning systems. sa. global is well-regarded for its ability to integrate AI-driven enhancements into Microsoft's cloud solutions, strongly emphasizing services for the professional services sector and project-driven businesses.

501 - 1000 employees

Founded 1990

🏢 Enterprise

📋 Description

• Be our primary contact for a list of Microsoft Dynamics 365 Finance and Operations (FO) clients. • Maintain issue status and communication on open issues with the client. • Ensure clients get a reasonable response to their request as per sa.global’s published support offering. • Investigating cases and provide consulting services for multiple clients. • Provide development support for customer requests and quoting for any custom work. • Ensure recording and ongoing monitoring of all incoming request issues in the support system. • Ensure timely responses to client requests for support, according to urgency of the issue and SLA. • Assist clients with resolving issues. • To escalate support requests as required. • Report weekly to the Team Lead on the status of all issues. • Prepare written technical specifications for modifications undertaken. • Perform Testing and QA. • Liaise with product vendors on any issues relevant for our customers or sa.global. • Ensure the accuracy and consistency of information processed from within sa.global. • Maintain a professional standard in the workplace and represent the company at all times in the best possible professional standard. • Ensure timesheets are entered accurately on a weekly basis. • Ensure sa.global standards, methodologies, and conventions are complied. • Collaborate with our Global teams. • Other tasks as deemed appropriate by the company.

🎯 Requirements

• Experience in troubleshoot issue related to Microsoft Dynamics 365 FO. • Have excellent problem-solving skills, a strong customer-service orientation and commitment to insuring timely, quality solutions to customer issues. • Knowledge of underlying of Microsoft technologies (SQL, Data analysis, reporting services) desirable. • Have ability to work in both a team environment and on an individual basis in a motivated manner. • Positive attitude and patient. • Good time management and documentation skills. • Excellent communication and analytical skills. • Excellent written and spoken in English. • Willingness to learn and be challenged. • Good presentation and training skills. • Enthusiasm to help customers succeed. • Constant motivation for learning and development, diligence and responsible attitude. • Ability to resolve problems independently using an analytical approach. • Ability to focus on achieving results. • Ability to deal with clients in a professional manner. • Business processes knowledge of multiple industries is a plus. • Bachelor’s or advanced degree in a science- or technology-related field (preferred). • Experience in Windows Server Setup, Configuration, and Installation would be an advantage. • Microsoft Certifications for Microsoft Dynamics 365 FO would be an advantage.