SailPoint
Cybersecurity • Enterprise • SaaS
SailPoint is a leader in identity security solutions, providing an intelligent and autonomous platform designed to meet the evolving security needs of modern enterprises. Their products, including IdentityIQ and Identity Security Cloud, offer a unified and comprehensive approach to managing and securing enterprise identities. SailPoint helps organizations mitigate cyber risks, improve IT efficiency, and maintain compliance through advanced capabilities such as cloud infrastructure entitlement management, non-employee risk management, and data access security. By integrating AI and machine learning, SailPoint enables organizations to streamline identity processes, enhance security measures, and accelerate onboarding. They serve multiple industries, including education, financial services, government, and healthcare, by offering tailored identity governance and administration solutions.
Cloud Support Engineer
Job not on LinkedIn
November 18
SailPoint
Cybersecurity • Enterprise • SaaS
SailPoint is a leader in identity security solutions, providing an intelligent and autonomous platform designed to meet the evolving security needs of modern enterprises. Their products, including IdentityIQ and Identity Security Cloud, offer a unified and comprehensive approach to managing and securing enterprise identities. SailPoint helps organizations mitigate cyber risks, improve IT efficiency, and maintain compliance through advanced capabilities such as cloud infrastructure entitlement management, non-employee risk management, and data access security. By integrating AI and machine learning, SailPoint enables organizations to streamline identity processes, enhance security measures, and accelerate onboarding. They serve multiple industries, including education, financial services, government, and healthcare, by offering tailored identity governance and administration solutions.
📋 Description
• Effectively resolve or help resolve customer support issues • Keep customers fully updated on the progress of their issues • Support for the IdentityNow product in client environments • Work closely with DevOps, Sustaining, Engineering and the rest of the Support team to help solve Out-Of-The-Box issues • Work with clients post implementation for support concerns, including providing self-service resources • Resolve or escalate cases, using Salesforce Case Management System
🎯 Requirements
• 5-7+ years of support experience • At least 2 years’ working with a SaaS product/service • Experience with XML, SAML, SPML/SOAP, Web and Application Servers, HTML • Experience setting up and installing software on both Windows and Unix (Linux, Sun, HP, AIX) platforms • Experience with Databases (Oracle, Sybase, MSSQL, MySQL) • Experience with Directories (LDAP, AD) • Network troubleshooting skills • Nice to have: Experience with SSO platforms • Nice to have: Experience with enterprise systems (SAP, PeopleSoft) • Nice to have: Familiarity with Identity Management provisioning systems (Sun, Oracle, IBM, BMC, Novell) • Nice to have: Security software or internal IT audit experience • Nice to have: Knowledge of programming languages such as Java, .NET or C++
🏖️ Benefits
• Supportive environment with an open door policy • No travel required
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