Engagement Manager

🔥 0 minutes ago

🇳🇿 New Zealand – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SailPoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

SailPoint is a leader in identity security solutions, providing an intelligent and autonomous platform designed to meet the evolving security needs of modern enterprises. Their products, including IdentityIQ and Identity Security Cloud, offer a unified and comprehensive approach to managing and securing enterprise identities. SailPoint helps organizations mitigate cyber risks, improve IT efficiency, and maintain compliance through advanced capabilities such as cloud infrastructure entitlement management, non-employee risk management, and data access security. By integrating AI and machine learning, SailPoint enables organizations to streamline identity processes, enhance security measures, and accelerate onboarding. They serve multiple industries, including education, financial services, government, and healthcare, by offering tailored identity governance and administration solutions.

📋 Description

• Support customers’ journeys by managing tactical project management duties and sales efforts required to deliver SailPoint solutions • Learn and apply SailPoint’s SaaS and/or Software delivery models • Shadow projects with tenured managers and take accountability for assigned client experiences • Own engagement scoping, client communication, internal team coordination, and escalation support • Manage the full scope of customer engagements and set appropriate expectations • Ensure services are provided, implemented correctly, and billed in a timely and accurate manner • Partner cross-functionally during sales, including presentations, RFP responses, and proposal/SOW generation • Interact with sales representatives and leadership during pre-sales and post-sales delivery phases • Serve as a client point of contact for issues and escalations • Manage financials of multiple projects, focusing on profitability, productivity, and client satisfaction • Work with the Resourcing Management Office to align and staff crew members according to project requirements • Perform end-to-end project management for customer engagements • Create and maintain project documentation covering scope, status, schedule, budget, forecast risks, and issues • Provide strategic client-performance updates to senior management and regular status updates to account teams and Sales Managers • Collaborate with Customer Success Managers throughout customer implementations • Identify opportunities to expand SailPoint product and services usage • Assist direct reports with career development through feedback, coaching, and guidance

🎯 Requirements

• 5–7+ years of professional experience within an enterprise software vendor, systems integrator, or consulting firm • 3+ years in a customer-facing Engagement Manager or Project Manager role • Exceptional mentorship and leadership skills with a passion for continuous improvement • Experience with project management duties, including project planning, budget, scope, schedule, stakeholder, and risk management • Experience managing multiple projects • Previous experience working with a SaaS product is a plus • Excellent communication skills and extensive experience working with clients and partners • Strong organizational and multi-tasking abilities • Experience working with Sales to scope services projects for enterprise software • Willingness and ability to travel up to 15% • Bachelor’s degree or equivalent work experience

🏖️ Benefits

• World-class product and process training • Equal opportunity employment • Reasonable accommodations for individuals with disabilities