ServiceNow ITAM Architect

🕒 May 13

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SailPoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

Cybersecurity • Enterprise • SaaS

SailPoint is a leader in identity security solutions, providing an intelligent and autonomous platform designed to meet the evolving security needs of modern enterprises. Their products, including IdentityIQ and Identity Security Cloud, offer a unified and comprehensive approach to managing and securing enterprise identities. SailPoint helps organizations mitigate cyber risks, improve IT efficiency, and maintain compliance through advanced capabilities such as cloud infrastructure entitlement management, non-employee risk management, and data access security. By integrating AI and machine learning, SailPoint enables organizations to streamline identity processes, enhance security measures, and accelerate onboarding. They serve multiple industries, including education, financial services, government, and healthcare, by offering tailored identity governance and administration solutions.

📋 Description

• Contribute to the ServiceNow AI platform roadmap and strategy • Lead the outcome-focused delivery of ServiceNow ITAM capabilities • Enforce technical governance policies (platform engineering and development standards) • Manage ServiceNow code quality control processes • Work collaboratively with our ITOM & CMDB experts, infrastructure teams, and vendor(s) • Serve as our ITAM expert across ServiceNow AI platform delivery and AI-powered self-service workflows • Lead workshops, tech solutioning, development, and unit testing for ITOM Discovery and/or Service Mapping and/or ITAM HAM Pro / ITAM SAM Pro • Provides input and sign off on solution design for complex features • Advocate for ServiceNow as the AI digital front door and enterprise asset management platform • Design, develop, and deploy ServiceNow ITAM features (HAM & SAM) • Set up On-premise and SaaS provider integrations to 3rd party asset applications (e.g., MS Office, Adobe Cloud, SCCM/InTune/Entra, Tanium, Jamf, etc.) • Execute discovery runs to ensure like-for-like functionality and validate data collection • Create and utilize reports and dashboards to demonstrate current and historical usage • Assist with configuring content libraries, SCCM, InTune, Entra, Tanium and Jamf Service Graph Connectors • Load, manipulate and maintain enterprise asset data between ServiceNow and other systems • Monitor health, usage, and overall compliance of ServiceNow and its integrated applications • Configure and customize platform components and extend ServiceNow functionalities using UI builder, portal designer, client/server-side scripting, UI policies, business rules, and Flow Designer (aka Workflow Studio). • Collaborate with architects, product owners, and internal customers to understand requirements and deliver high-quality technical solutions on time. • Support the team in managing operational work: tier-2 support and troubleshooting for ServiceNow incidents and operational requests, along with administration functions such as managing users, workflows, tables, and data • Performs access reviews, conducts compliance activities, and serves as delegate for administrative processes • Collaborate with architects, product owners, and internal customers to understand requirements and deliver high-quality technical solutions on time. • Use a systematic approach and a wide breadth of ServiceNow platform knowledge to troubleshoot, identify, and solve technical issues • Utilize tools to regularly monitor and analyze system performance, perform regular maintenance, and proactively take corrective actions as necessary to ensure platform reliability • Responsible for defining requirements, designing workflows, participating in all build/configuration, testing, and implementation activities, as well as analysis and troubleshooting to meet specifications of a project or service request • Monitors and employs source code control techniques and configuration management to ensure configuration is consistent across development and production environments • Ensure application meets SailPoint security standards and best practices • Investigate and advise on new features released by ServiceNow and what impact they could have on current processes • Use scripting tools and ServiceNow functionality to create scripts that automate repetitive tasks • Tailor user interfaces to improve the overall user experience of ServiceNow, leveraging UI builder and custom HTML/CSS/Javascript when necessary

🎯 Requirements

• At least 5 years hands on experience with ServiceNow development and administration with a focus on the ITAM domain • Proven experience in implementing CMDB/CSDM, ServiceNow Discovery, HAM and SAM • Current implementation specialist certifications for ServiceNow Discovery, HAM, and/or SAM, along with a System Administrator certification • Strong ITIL methodology competency • Builds great user experiences across the following UIs: Service Portal, Workspaces, Next Experience core UI, and UI pages • Ability to perform “pro-code” development with a foundational knowledge of Glide APIs and platform-related programming languages (JavaScript, AngularJS, Python, etc.) • Strong understanding of ServiceNow platform data model • Demonstrated skills associated with software design, modification, implementation and deployment, including object-oriented development concepts • Understanding of technical governance, key design patterns and large data volume limitations and best practices • Skilled at analyzing and mapping complex business processes to technical solutions, while identifying opportunities for business process re-engineering • Experience with QA methodologies (usability testing, performance testing, automated testing, test scripts, test cases and test plans) • Integration experience using REST APIs, IntegrationHub, and/or MID Server • Familiarity with the continuous delivery model and agile development processes • Experience using collaboration tools such as Microsoft Teams, Slack and Confluence • A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies • Must have a high focus on user experience with a propensity for incorporating modern design trends into solution design • Truly enjoys delivering Enterprise Service Management solutions and a strong desire to see the continued acceptance and success of those solutions at SailPoint • BS Computer Science, Engineering, or equivalent experience

🏖️ Benefits

• Health and wellness coverage: Medical, dental, and vision insurance • Disability coverage: Short-term and long-term disability • Life protection: Life insurance and Accidental Death & Dismemberment for employees, spouse, and children • Time off benefits • Paid Holidays • Sick leave • Employee Assistance Program (EAP) and Care Counselors