Remote Jobs at Sainapse

Sainapse

11 - 50 employees

Founded 2021

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

💰 $3.5M Early Stage VC on 2020-12

SaaS • Enterprise • Artificial Intelligence

Sainapse is an intelligence layer for customer operations that reads tickets, orders, and documents, decides what actions to take, and executes work inside a company's existing systems without requiring stack changes. It provides three main workflows—Document Intelligence (extracting and automating work from invoices, purchase orders, contracts, emails), Account Intelligence (monitoring customer health and triggering actions to prevent churn), and Customer Support (automating ticket classification, routing, responses, and resolution). Sainapse emphasizes governance, auditable and reversible actions, data residency (runs in customer's cloud or data center), and integration with CRMs, ERPs, inboxes, helpdesks, documents, and spreadsheets. It targets customer-facing operations in SaaS, technology, pharma & life sciences, and other enterprises, with case studies showing significant automation rates and reduced handle time.