Technical Support Engineer

🔥 0 minutes ago

🇮🇹 Italy – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SAJ

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

SAJ is a company specializing in solar energy and industrial automation solutions. They provide professional solar inverters, energy storage systems, and intelligent energy management solutions for both residential and commercial applications. With 18 years of experience, SAJ focuses on offering smart, efficient, and convenient services globally, supported by their eSolar portal and intelligent maintenance solutions.

📋 Description

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions • Deliver after-sales technical support and troubleshoot installation, commissioning, communication, software and product-related issues • Build and maintain strong technical relationships with key customers through regular meetings, visits and project support • Support new product launches, technical training, webinars, workshops and customer events in the Italian market • Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams • Support local product testing and validation, including firmware, software, compatibility and system integration testing • Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials • Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues

🎯 Requirements

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field • Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred • Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning • Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred • Strong troubleshooting and problem-solving skills • Comfortable communicating directly with installers, distributors, EPCs and professional customers • Strong customer-service mindset and ability to manage technical issues independently • Good communication and cross-functional collaboration skills • Willingness to travel within Italy and occasionally within Europe • Fluent Italian and good English skills are required • Chinese is preferred

🏖️ Benefits

• Remote work in Italy • Employee position • Opportunity to support new product launches, technical training, webinars, workshops and customer events • Willingness to travel within Italy and occasionally within Europe