Account Solution Engineer – All Levels

🕒 May 12

🌽 Illinois, New York, +3 more states – Remote

🌽 Illinois – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote

💵 $113.3k - $210.9k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Engage directly with DoW customers (combatant commands, military services, defense agencies) to understand mission requirements, program constraints, and technical environment • Map requirements to the Salesforce portfolio: Sales Cloud, Service Cloud, MuleSoft, Tableau, Agentforce, Data360, and Government Cloud Plus Defense • Design, build, and deliver tailored demos and proof-of-concept solutions for DoW use cases—HR, logistics, sustainment, case/investigation management, acquisition lifecycle, program management, and workforce operations • Architect and prototype Agentforce solutions for DoW environments—including agentic workflow design, grounding/RAG patterns for controlled unclassified data, prompt governance, and production readiness considerations for mission-critical deployments • Clearly articulate Salesforce's security and compliance posture— DoW IL2/IL4/IL5 authorizations, data sovereignty, and cloud security architecture—to technical evaluators, ISSOs, and program offices • Support RFI/RFP responses by contributing technical content, demo scenarios, and architecture documentation • Partner with Account Executives, Capture Managers, and Customer Success in a team-selling environment to support pipeline and pursuit strategy • Build reusable POC assets, playbooks, and best-practice guides to scale delivery across the DoW customer base • Feed Voice of the Customer insights back to Salesforce Product and inform messaging plays with Product Marketing

🎯 Requirements

• 7+ years of experience as a Solution or Sales Engineer for a CRM, enterprise SaaS, or mission IT company—with DoW or defense contractor customers strongly preferred • Hands-on Agentforce, Data Cloud, and Salesforce Platform builder: able to prototype agentic workflows, automation, and data pipelines from scratch • Practical AI fluency: working knowledge of LLMs, RAG/grounding, agentic system design, and production behavior—including safety, reliability, and governance considerations relevant to DoW operational environments • Deep discovery and MVP scoping: able to run technical and business discovery, define agentic use cases, set measurable success criteria, and produce a feasible architecture and activation plan • Familiarity with DoW compliance frameworks • Strong written, verbal, and whiteboard communication skills—able to engage from developer to C-suite, and from technical evaluator to COTR • Ability to work cross-functionally in a fast-paced, team-selling environment managing multiple pursuits simultaneously • U.S. citizenship required; ability to obtain a DoW security clearance preferred • Ability to travel domestically, including to military installations and industry events

🏖️ Benefits

• time off programs • medical • dental • vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program