Agentforce/AI Deployment Strategist (Multiple Levels)

August 16

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Salesforce

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SaaS • B2B • Artificial Intelligence

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

10,000+ employees

Founded 1999

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Strategic Solutioning & Design Leadership: Lead the analysis and strategic design of intelligent AI-powered agents within Salesforce environments, leveraging Agentforce, Data Cloud, Flow, and Salesforce APIs. Synthesize complex business challenges into clear, actionable solution architectures and strategic deployment plans, focusing on business impact rather than technical execution. • Deployment Ownership & Program Management: Provide comprehensive oversight for the successful deployment of Agentforce solutions, ensuring seamless integration with existing customer infrastructure. Monitor project progress, identify potential roadblocks, and strategically guide the optimization for long-term reliability, scalability, and security, including the establishment and governance of agent behavior guardrails. • Executive Customer Relationship Management: Serve as the primary front-facing contact for Agentforce deployments, building and nurturing strong, trust-based relationships with C-suite executives and key customer stakeholders. Act as a strategic partner, deeply understanding their operational challenges and strategic goals, and presenting proposals that drive measurable value and adoption. • AI Strategy & Responsible AI: Lead discussions around Agentic AI strategy and roadmapping for customers. Drive the adoption of foundational Responsible AI principles, including risk mitigation, bias and toxicity testing, and the setup of robust guardrails to ensure ethical and safe AI usage. • Facilitation & Workshop Leadership: Design and lead interactive facilitation and workshopping sessions, such as agent design workshops and jobs-to-be-done analysis, to collaboratively define optimal AI solutions and drive alignment across customer teams. • Conversation Design & User Experience: Apply foundational Conversation Design skills to guide the creation of intuitive, effective, and user-centric conversational AI experiences. • Organizational Readiness & Change Management: Assess customer organizational readiness for AI adoption and guide them through necessary process transformations and reengineering to maximize the benefits of intelligent agents. • Product Evolution & Strategic Feedback: Serve as a vital feedback loop between customers and internal product/engineering teams. Field observations will directly influence future product enhancements, help shape the strategic direction of our platform, and contribute to broader scalable product improvements.

🎯 Requirements

• 5+ years of experience in strategic solutioning and oversight of cloud-based technology deployments, with a proven track record of leading successful, impactful enterprise-level projects • Understanding of the Salesforce platform and ecosystem • Experience leading and overseeing deployments of AI/LLM technologies, including end-to-end engagement management • Exceptional ability to confront open-ended problems in unstructured, ambiguous environments, demonstrating a curious, analytical, and solution-oriented approach • Demonstrated entrepreneurial spirit, a "get-things-done" attitude, and a relentless focus on fast delivery and measurable customer impact • Excellent collaboration and communication skills (written and verbal), with the ability to explain complex strategic and technical concepts to non-technical stakeholders and C-suite executives, and translate business needs into strategic requirements • Proven experience managing executive customer relationships in a strategic advisory or consulting role • Demonstrated AI consulting abilities from experience in conversation design, responsible AI practices, and prompt engineering • Ability to travel 25-50% of the time, as needed to customer sites