Engagement Delivery Director

🔥 12 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Lead programs by aligning scope, release planning, vision, business goals, program structure, and cross-functional stakeholders • Drive teams through the software engineering experience using Agile and analytical and technical skills • Lead meetings to make decisions, remove obstacles, and address program issues • Drive strategic vision and ensure business goals are met • Build partnerships with functional team members and executive management • Coordinate cross-functional alignment on release issues, dependencies, team status, production issues, metrics, and capacity • Report ongoing program status, issues, risks, and metrics • Manage dependencies across teams, functions, divisions, and stakeholders • Anticipate and remove delivery obstacles • Provide monthly program reviews and sprint-review updates • Create a collaborative environment supporting creativity, innovation, and learning • Advance Salesforce Product & Technology strategy globally and lead organizational change • Hire, build, develop, mentor, and oversee program/project management teams • Define and lead program governance, allocate budgets and resources, and supervise project progress • Create and manage project plans, schedules, scope changes, risks, timelines, and delivery outcomes • Ensure on-time and on-budget delivery and adherence to governance and program gates • Track project resource utilization, timesheets, priorities, and budgets • Run implementation execution, planning, documentation, and status updates • Lead end-to-end implementation planning, issue management, communications, and organizational change • Drive business process improvements and communicate outcomes regarding budget, resources, and timelines • Review team deliverables before client submission and identify, lead, and mitigate program risks

🎯 Requirements

• 15+ years of experience in program management, including 5+ years leading multiple work streams • Experience leading enterprise-scale CRM or similar projects • 10+ years of experience with management consulting or consulting services • Parallel implementation experience • Project leadership experience with responsibility for project teams, budgeting, and scheduling against a customer or vendor contract • Conflict management, issue management, executive communication, and leadership skills • Outstanding verbal and written communication skills and executive presence • Ability to work with remote teams during non-traditional business hours • Ability to lead enterprise-wide engagements and facilitate meetings with client executives • Ability to mentor senior team members and manage project risks • Ability to weigh business and technical requirements, identify dependencies, and produce project plans and estimates • Ability to work effectively in a fast-paced, high-energy, team-oriented environment • Ability to multitask and perform effectively • Bachelor's degree in Business Administration and/or Information Technology or equivalent experience • Agile SCRUM Master Certification • PMP Certification preferred • Salesforce.com Certifications preferred • Ability to run enterprise-level programs with 50+ person teams, 3+ delivery workstreams, and sophisticated integrations • Possible travel of about 50%, varying by customer

🏖️ Benefits

• Salesforce benefits and resources supporting work-life balance • AI agents to accelerate employee impact • Reasonable accommodation during the application or recruiting process • Equal opportunity and non-discrimination protections