Engagement Delivery Director

🕒 September 23

🇧🇷 Brazil – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 30%

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Lead complex, enterprise-level customer programs and delivery teams • Hire, build, and develop high-performing Program and Project Manager teams • Align program scope, release planning, vision, business goals, and cross-functional teams • Drive teams through the software engineering experience using Agile methods and analytical and technical skills • Facilitate meetings to make decisions, remove obstacles, and resolve program issues • Partner with executives and cross-functional stakeholders to ensure program success • Manage dependencies across teams, functions, divisions, and stakeholders • Provide ongoing status reporting on issues, risks, metrics, and program progress • Conduct monthly program reviews and sprint review updates • Create collaborative environments that foster creativity, innovation, and learning • Advance Salesforce Product & Technology strategy globally and lead organizational change • Define program governance, allocate budgets and resources, and oversee project delivery • Create and manage project plans, schedules, timelines, scope changes, risks, and issues • Ensure on-time, on-budget delivery and adherence to program gates and governance • Track resource utilization, project prioritization, budgets, and timesheet approvals • Lead enterprise programs with 50+ person teams, multiple workstreams, and sophisticated integrations • Participate in end-to-end implementation planning, issue management, communications, and organizational change • Coach and train Project Managers and mentor project leadership • Travel approximately 50%, varying by customer

🎯 Requirements

• 15+ years of experience in a program management role leading enterprise-scale CRM or similar projects • 5+ years leading multiple work streams • 10+ years of experience with management consulting or consulting services • Parallel implementation experience; SFDC experience is not required • Project leadership experience with direct responsibility for project teams, budgeting, and scheduling against a customer or vendor contract • Experience leading internal and external project customers, conflict management, issues, executive communication, and leadership • Outstanding verbal and written communication skills and executive presence • Ability to work with remote teams during non-traditional business hours • Ability to lead enterprise-wide engagements, facilitate client executive meetings, mentor senior team members, and manage project risk • Ability to weigh business and technical requirements, identify dependencies, and produce project plans and estimates • Ability to work effectively in a fast-paced, high-energy, team-oriented environment • Ability to multitask and perform effectively • Bachelor's degree in Business Administration and/or Information Technology or equivalent experience • Agile SCRUM Master Certification • PMP Certification preferred • Salesforce.com Certifications preferred

🏖️ Benefits

• Benefits and resources supporting work-life balance • AI agents to accelerate employee impact • Reasonable accommodation during the application or recruiting process • Equal opportunity and non-discrimination policies

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