Engagement Delivery Director

🔥 0 minutes ago

⛰️ Colorado, Illinois, +1 more states – Remote

⛰️ Colorado – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote

💵 $164k - $261.5k / year

⏰ Full Time

🔴 Lead

👔 Director

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Partner with executive decision-makers and stakeholders to deliver success and help our customers achieve the desired business value • Partner with internal account teams (Sales, Success, Executive Sponsors, etc) to make sure we are aligned as ‘One Salesforce’ and leveraging all necessary parties to ensure our customers’ success • Drive engagement and/or strategy, leveraging our multi-cloud platform • Partner with customers to build a strategic and delivery roadmap tailored to the customer’s business priorities, accelerating their time to value • Proactively make recommendations that provide a direct P&L impact, and enhance or expand the customer’s ability to reach beyond their business goals • Coach and partner with customer executives • Apply strong Salesforce product, business process, methodology & ecosystem knowledge to drive an effective program • Proactively build and expand business relationships which enable better account penetration and development of client partnerships • Identifies and manages program risk • Lead the overall program and the group of PMs under him/her • Identify and manage interdependencies of multiple workstreams within the managed program

🎯 Requirements

• 10+ years of project management experience leading multiple workstreams and/or large enterprise-scale program management experience • 5+ years using/implementing the Salesforce platform • A passion for Salesforce, our values, and especially the role the Salesforce delivery organization plays in our success • Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written • A successful track record of leading large and complex programs with measurable outcomes that have positively impacted the business • A strong sense of vision for the customer with a maniacal focus on executing at a speed • A proven ability to generate trust and build relationships • The ability to advise and lead teams through influence without positional authority • The ability to quickly build momentum on a program and sustain it • A significant understanding of the Salesforce platform in order to influence strategic and value discussions at a management level • Ability to rapidly build senior-level credibility with the Customer in a true partnership relationship • Ability to drive and shape the big picture while having an eye for the details • Ability to lead clients, work with other SIs, and manage internal teams from strategy to execution • Has led large and/or enterprise-wide engagements, facilitate meetings, create action plans, mentored teams of junior team members and effectively manage client escalations. • Ability to lead high-powered workshops and effectively tailor messaging based on the audience and subject matter • Demonstrated program leadership skills, with direct responsibility for managing project teams, budgets, and schedules. • Demonstrated negotiation, conflict management, and leadership skills. • Undergraduate degree; relevant technical or business (MBA) post-graduate degree is a plus • Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary.

🏖️ Benefits

• time off programs • medical • dental • vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program