Senior Director, SMB Strategy and Programs

9 hours ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+2 more states

🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote

💵 $196.8k - $327.6k / year

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

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Salesforce

WebsiteLinkedInAll Job Openings

SaaS • B2B • Artificial Intelligence

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

10,000+ employees

Founded 1999

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Own and drive a portfolio of high-impact strategy projects related to the SMB Customer Success business • Develop and present clear, insightful and executive-ready presentations and written documents that articulate strategic direction, analytical findings, market research and progress against strategic initiatives • Shape and articulate the future state of the SMB Customer Success business within Salesforce • Conduct deep-dive business analysis to uncover insights, evaluate tradeoffs and inform strategic decisions • Create and lead programs that drive Adoption and lower Attrition • Translate long-term strategic objectives into actionable priorities, investment decisions and operating plans • Collaborate closely with Sales and Field organizations, Digital Customer Success, Offer Management, Product, and more

🎯 Requirements

• 10+ in management consulting, corporate strategy, corporate planning or business transformation at a high-growth technology company • Deep understanding of Customer Success operating models, professional services, digital engagement or SaaS GTM strategies • Proven ability to lead complex, cross-functional strategic initiatives that deliver measurable impact • Exceptional analytical and structured problem-solving skills; highly fluent in frameworks, operating models and financial drivers • Outstanding written and verbal communication skills, including executive-level presentation development • High comfort with ambiguity and change; ability to influence without authority and drive alignment across matrixed teams

🏖️ Benefits

• time off programs • medical • dental • vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program