Senior Technical Architect

🕒 May 13

🏄 California, Florida, +3 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🎰 Nevada – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote

💵 $150.1k - $227k / year

⏰ Full Time

🟠 Senior

🔙 Backend Engineer

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Serve as the go-to subject matter expert on Salesforce Data 360 for internal teams and enterprise customers, providing deep insight into its capabilities, technical architecture, potential applications, and crucial limitations. • Advise definitively on optimal use cases, implementation patterns, and architectural options for specific use cases. • Act as a senior escalation point for critical or complex Data 360 project challenges, providing expert diagnosis, recommending strategic and technical solutions, and guiding teams toward successful resolution. • Partner with customers and account teams to assess business challenges, identify high-impact use cases, define solution scope, develop detailed technical designs, and articulate the business value of proposed solutions to foster successful adoption and identify future opportunities. • Lead and contribute to mentorship and enablement programs, developing and delivering technical content, documenting reference architectures, building reusable assets and patterns, and running internal training sessions to scale Data 360 knowledge within CSG. • Maintain a high degree of expertise on the rapidly evolving product roadmap and the broader data platform landscape through continuous self-directed learning. • Provide critical 'Voice of the Customer' feedback to Product and Engineering organizations based on field experience, directly contributing to product enhancements and future features. • Actively partner with GTM counterparts during pre-sales activities by providing expert technical validation, shaping scope, and contributing to the development of future Services offerings. • Manage parallel engagements across multiple (typically 2-3) strategic clients simultaneously, meeting a utilization target of 50%.

🎯 Requirements

• Practical, hands-on, real-life Data 360 experience guiding customers on the successful use of the platform. • Salesforce Data 360 Consultant certification is required. • Strong understanding of data management concepts for structured and unstructured data within the Salesforce ecosystem (including Salesforce CRM and Data 360) and external systems, including data integration, transformation (ETL/ELT), and data governance considerations. • Customer Data Platform (CDP) and data warehouse experience preferred, e.g. Snowflake, Databricks, Redshift, BigQuery, SQL Server, etc. • Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, architectural roadmaps, enterprise transformation strategy, and executive-level requirement gathering sessions. • Experience with AI-related data integration technologies and concepts, including RAG, vector databases, search indexes, and knowledge bases, specifically how they apply to grounding Agentforce solutions with enterprise data. • Relevant Salesforce experience in Agentforce, Sales Cloud, and Service Cloud, including related certifications (Salesforce Administrator, Sales Cloud Consultant, Service Cloud Consultant, Agentforce Specialist, and Agentblazer Legend) are a strong plus. • Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids, and the ability to conceptualize and create sophisticated diagrams and documents. • Knowledge of Data Governance, Data Security, and Data Privacy concepts and regulations is preferred. • BA/BS degree or foreign equivalent in a technical or related field. • Willingness to travel when needed (expected to be less than 10%).

🏖️ Benefits

• time off programs • medical • dental • vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program