Senior Data Analyst

November 20

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GovCIO

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Government • Enterprise • Cybersecurity

GovCIO is a technology company that specializes in providing digital solutions and IT services to government agencies. Their focus is on transforming public sector operations through innovative technology, thereby enhancing the efficiency and effectiveness of government services.

1001 - 5000 employees

Founded 2010

🏛️ Government

🏢 Enterprise

🔒 Cybersecurity

📋 Description

• Oversee data collection processes for the VOICE office • Reviewing and analyzing varied data for the purpose of data quality and program reporting. • Responsible for interpreting data, analyzing results, and providing actionable insights and consultation to drive informed decision-making across the agency for the VOICE program. • Understand data needs for decision making, develop analytical solutions, and present findings in a clear and concise manner, including data visualization. • Responsible for the development of data annual report, and other data public documents/information for presentation. • Maintains communications with ECCO supervisor, HQ PM, the COR and other personnel at HQ to create and maintain efficient processes; address emerging technical and administrative issues; and maintain situational awareness of issues affecting call responses, data issues, and HQ data analysis requirements. • Coordinates with the COR to forecast both ERO and contractor needs in an environment of shifting priorities and changing workloads. • Supervises the data analysts, maintain staffing schedules at HQ and manages daily operational requirements for the HQ data team. • Responsible for ensuring data and database integrity. • Provides ad-hoc data gathering and analysis. • Monitors multiple internal IT systems and email accounts to identify new complaints and inquiries in real time. • Provides quality assurance for the development, implementation, and tracking of VOICE/DRIL/FoRR statistical data. • Provides subject matter expertise (SME) to the government on the use of analytics and database usage. • Analyzes ECCO, DRIL, VOICE, and FoRR trends, volume, demographics, and operator metrics to support enforcement and removal. • Conducts research using databases on specific complaints, the individuals submitting those complaints, or other relevant information related to individual queries or systemic issues in detention. • If needed - works cases and develops summaries of cases to be referred to an ERO Officer/Agent, ERO field offices or headquarters offices for follow-up review and action. • Provides technical writing and editing support. • Develops analytics to identify trend lines across multiple data sources within CPD. • Examines and evaluates existing business practices and systems and make recommendations in order to create greater efficiencies and streamline operations, while maintaining or increasing compliance rates. • Provides compliance rate data and data analytics for programmatic work that have an associated agency Directive which requires a measurement of compliance or service. • Understands and use predictive analysis and tools to forecast, employ business analytics (including an enhanced ability to quantify and qualify data) and conduct operational research to identify and recommend optimal or near-optimal solutions to complex challenges.

🎯 Requirements

• Bachelor's with 8+ years (or commensurate experience) • Must be able to create data visualization (e.g., data analysis charts and graphics) to accurately portray and convey data information. • Experience developing key analytical deliverables using statistical tools to identify trends and patterns, and then communicating these insights analysis, data reports, dashboards, and data visualization to help management understand the data. • Must be able to ensure data quality and integrity and assist with data management efforts. • Expert on statistical analysis and data analysis tools such as Power BI, SPSS, Tableau, Excel, and Looker. • Skills: detailed oriented, critical thinking, problem solving, organized, team player, communication/writing skills, • Must have experience supporting program management and have familiarity with CPD client issues, assistance with workflow design issues, supporting client teams, with analysis of project data, and development of appropriate deliverables as needed. • Experience designing process maps and workflow details.

🏖️ Benefits

• Employee Assistance Program (EAP) • Corporate Discounts • Learning & Development platform, to include certification preparation content • Training, Education and Certification Assistance* • Referral Bonus Program • Internal Mobility Program • Pet Insurance • Flexible Work Environment