SALMON ROBOTICS LIMITED
11 - 50 employees
💳 Fintech
🏦 Banking
👥 B2C
Fintech • Banking • B2C
SALMON ROBOTICS LIMITED is a financial technology company building digital banking and consumer finance services in the Philippines under the Salmon Group and Salmon Bank brands. Backed by experienced finance and tech leaders and international investors, it operates a licensed rural bank, offers deposit products, consumer lending, payment and QR solutions, and deploys AI and data analytics to improve security, customer experience, and inclusivity. The company emphasizes customer care, intuitive product design, partnerships with retailers and payment networks, and 24x365 dependable service to expand access to modern financial services for millions of Filipinos.
Data Analyst – Customer Service
Job not on LinkedIn
🕒 May 29
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SALMON ROBOTICS LIMITED
11 - 50 employees
💳 Fintech
🏦 Banking
👥 B2C
Fintech • Banking • B2C
SALMON ROBOTICS LIMITED is a financial technology company building digital banking and consumer finance services in the Philippines under the Salmon Group and Salmon Bank brands. Backed by experienced finance and tech leaders and international investors, it operates a licensed rural bank, offers deposit products, consumer lending, payment and QR solutions, and deploys AI and data analytics to improve security, customer experience, and inclusivity. The company emphasizes customer care, intuitive product design, partnerships with retailers and payment networks, and 24x365 dependable service to expand access to modern financial services for millions of Filipinos.
📋 Description
• Build end-to-end analytics of CS processes across customer requests. • Own core process metrics: repeated contacts, cost, full handling time, escalation rate, backlog, aging, SLA, and time in each stage. • Build dashboards, datasets, and reports that help CS leadership, team leads, Product, and Operations identify where the process breaks. • Translate business problems into analytical and technical requirements for better logging, CRM structure, and process design. • Step in beyond your scope when needed — we value ownership over rigid roles.
🎯 Requirements
• 2–3+ years of hands-on experience in data analytics. • Organized, reliable, and able to manage multiple priorities independently. • Strong SQL skills and analytical thinking. • Ability to document metric logic, assumptions, data sources, and limitations. • Strong English communication skills for working with both business and technical stakeholders. • Degree in Computer Science, Engineering, Mathematics, Statistics, Data Science, Economics, or a related field. • Experience with operational, Customer Service (CS), CRM, or process analytics data. • Experience using Python or pandas for ad hoc analysis, validation, and data preparation. • Experience with statistical analysis is a plus, but not the main focus of the role.
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