Customer Success Manager

🔥 0 minutes ago

🇵🇹 Portugal – Remote

💵 €32.3k - €38k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Salsify

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $200M Series F on 2022-04

Consulting • Marketing • Logistics

Salsify is a company that provides a unified Product Experience Management (PXM) platform to help brands and retailers streamlined the process of managing and distributing product content. Their solutions focus on centralizing, connecting, and automating product content to drive growth, enhance efficiency, and improve the digital shopping experience. Salsify also offers Supplier Experience Management (SXM) platform to automate onboarding and validation of product content from suppliers, ensuring a seamless flow of data across the digital shelf. The company is committed to helping brands and retailers enhance their presence on the digital shelf through advanced product content syndication, enabling them to engage more effectively with consumers and achieve omnichannel leadership.

📋 Description

• Proactively manage portfolio health • Identify upsell and cross-sell opportunities • Lead consultative product demonstrations with Sales and Renewals • Build trusted stakeholder relationships • Increase product utilization and help customers achieve measurable business outcomes and ROI • Mitigate churn and resolve technical and workflow challenges • Partner with Solution Engineers, Product, and Support to protect customer revenue • Leverage AI, data insights, automated workflows, and one-to-many enablement initiatives • Track account intelligence and optimize portfolio productivity

🎯 Requirements

• 2+ years in Customer Success or Account Management • Proven track record driving retention, expansion, and revenue growth in a B2B SaaS environment • Ability to lead value-driven product demonstrations • Ability to uncover customer challenges and translate complex capabilities into business outcomes • Relationship-building across technical and executive stakeholders • Ability to manage competing priorities and mitigate customer risk • Analytical problem-solving skills • Ability to leverage data insights and AI • Ability to collaborate cross-functionally with Sales, Solution Engineers, and Product

🏖️ Benefits

• Eligible full-time employees may participate in the Total Rewards plan • Health & medical benefits • PTO • Commission plan or bonus incentive may be available for eligible roles • Equitable and competitive market-rate compensation

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