Customer Success Manager

🔥 11 minutes ago

🇵🇹 Portugal – Remote

💵 €32.3k - €38k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Salsify

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $200M Series F on 2022-04

Consulting • Marketing • Logistics

Salsify is a company that provides a unified Product Experience Management (PXM) platform to help brands and retailers streamlined the process of managing and distributing product content. Their solutions focus on centralizing, connecting, and automating product content to drive growth, enhance efficiency, and improve the digital shopping experience. Salsify also offers Supplier Experience Management (SXM) platform to automate onboarding and validation of product content from suppliers, ensuring a seamless flow of data across the digital shelf. The company is committed to helping brands and retailers enhance their presence on the digital shelf through advanced product content syndication, enabling them to engage more effectively with consumers and achieve omnichannel leadership.

📋 Description

• Engage, enable, and retain a portfolio of Salsify customers • Own the complete post-sales customer lifecycle • Ensure customers achieve business value and ROI from the PXM platform • Occasionally collaborate during the pre-sales cycle to support seamless transitions and positive customer experiences • Drive adoption of all licensed products • Recommend and execute joint strategic success and value plans • Conduct business reviews with senior leadership, sharing progress, metrics, wins, and recommendations • Capture customer feedback, enhancement requests, metrics, and KPIs in Salesforce • Help customers plan and execute digital shelf programs and manage related change • Evangelize customer success stories, systems, and processes

🎯 Requirements

• 3–5 years as a Customer Success Manager within a SaaS organization, consultant, technical account manager, or equivalent • Proven track record of driving measurable customer outcomes and success • Experience tracking client health and usage metrics in a Customer Success tool • Comfort handling a high volume of new and existing customers and openness to fluctuation • Track record of leading conversations and persuading others to take action based on requirements and solution value • Experience handling challenging or complex customers or situations and demonstrating resolutions • Experience using AI tools; Gemini is a plus • Strong curiosity to learn, experiment, and continuously find new ways to create customer value • Cross-functional experience with sales, professional services, product, and marketing peers • Ability to navigate data, systems, and people to find answers • PIM, CPG, or Retail experience is a plus

🏖️ Benefits

• Commission bonus • Health and medical benefits • Paid time off (PTO) • Total Rewards plan • Reasonable accommodations for persons with disabilities • Reference-check and hiring support through Talent team

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