Senior Business Systems Analyst

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🕒 May 21

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The Salvation Army in Canada

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1865

🤲 Charity

🤝 Non-profit

🌍 Social Impact

Charity • Non-profit • Social Impact

The Salvation Army in Canada is a Christian organization dedicated to providing hope and support to vulnerable communities across the country and around the world. Their mission focuses on meeting human needs through various services, including food assistance, housing and shelters, social services, and emergency disaster responses. With a strong emphasis on community engagement and volunteer opportunities, The Salvation Army aims to transform lives and bring about positive change through their charitable efforts and support systems.

📋 Description

• Partner with business and technology teams to design, implement, and optimize enterprise platforms such as Salesforce, ServiceNow, and Digital Experience/Digital Asset Management solutions • Translate business needs into clear functional requirements • Support platform delivery and integration • Ensure technology solutions drive measurable business and user outcomes • Lead end-to-end requirements gathering across business, digital, and operational workflows • Facilitate stakeholder workshops, interviews, and design sessions • Manage and trace requirements throughout the project lifecycle, ensuring scope and quality control • Support vendor evaluation, RFP development, and SaaS solution selection • Coordinate and support system, integration, and user acceptance testing • Identify system or process gaps and recommend improvements

🎯 Requirements

• 7–10+ years of experience as a Business Systems Analyst in enterprise or digital environments • Hands-on experience supporting Salesforce, ServiceNow, CRM, or DXP/DAM implementations • Strong expertise in requirements analysis, process modeling, and solution design • Experience working in SaaS and cloud-based platform ecosystems • Solid understanding of system integrations, APIs, and relational databases • Proven ability to collaborate with business leaders, technical teams, and external vendors • Exceptional communication, facilitation, and stakeholder management skills • Experience supporting digital transformation initiatives; non-profit experience is an asset

🏖️ Benefits

• Health and dental benefits • Paid vacation and sick time • RRSP’s • Professional development opportunities • Flexibility at work