Healthcare Support Specialist

🔥 11 hours ago

🏖️ New Jersey, Michigan – Remote

🏖️ New Jersey – Remote 🚗 Michigan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Salvo Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

💰 $10.5M Seed Round on 2022-08

Healthcare Insurance • SaaS

Salvo Health is a healthcare platform focused on modernizing care, particularly for providers treating patients with obesity and related conditions. It combines cross-functional care and tech-enabled tools to deliver better outcomes for both patients and providers. The platform supports various conditions such as GLP-1 & AOM, IBS, Obesity, and MASH & MASLD, offering continuous care through 24/7 messaging and monthly virtual visits. Salvo Health emphasizes personalized support through its mobile app, providing tools, teams, and customized resources for patients to manage their conditions. The care plans adapt in real-time and integrate into providers' existing workflows by documenting adherence data directly into practice EHRs, thereby improving care efficiency and reducing ER visits.

📋 Description

• Respond to patient inquiries through chat, email, and internal messaging with clarity, warmth, and professionalism. • Break down complex topics (billing, CPT codes, coverage, device returns, etc.) into simple, patient‑friendly explanations. • Maintain a consistent tone that reflects Salvo’s values: supportive, empowering, and solution‑oriented. • Follow up proactively until each issue is fully resolved — no loose ends. • Document all interactions clearly and accurately so the next agent or clinician can pick up without confusion. • Follow established workflows for benefit checks, escalations, and provider‑office boundaries. • Ensure all information given to patients is consistent with Salvo policies and updated processes. • Troubleshoot patient issues related to the app, onboarding, or device setup before escalating. • Identify recurring issues and flag them to leadership with context and examples. • Adapt quickly to new tools, workflows, and process updates. • Monitor Slack for team tags and respond promptly when not on calls. • Partner with Engagement to ensure smooth handoffs and aligned messaging. • Support teammates by sharing knowledge, answering questions, and maintaining a positive, accountable culture. • Show up on time, prepared, and camera‑ready for meetings and trainings. • Take ownership of your queue, your follow‑ups, and your accuracy. • Ask questions when unsure and seek clarity rather than guessing.

🎯 Requirements

• 3+ years of experience in healthcare billing, health insurance support, or a related patient‑facing support role • Strong technical proficiency with the ability to navigate multiple systems, tools, and platforms simultaneously • Experience conducting patient or customer conversations while documenting and troubleshooting in real time • Deep familiarity with insurance terminology, benefits, claims, CPT codes, and coverage workflows • Ability to sit at a workstation for extended periods using a computer and headset to support patients • Excellent interpersonal, verbal, and written communication skills with the ability to simplify complex information • Proven experience handling confidential and sensitive patient data in compliance with HIPAA • Ability to thrive in a fast‑paced, high‑growth environment with evolving processes and expectations • Strong attention to detail and accuracy in documentation, follow‑ups, and patient communication • Goal‑oriented with a focus on delivering high‑quality support and meeting performance expectations • Remote work experience preferred • Bilingual a plus (English/Spanish) • Must have a hard‑wired, high‑speed internet connection

🏖️ Benefits

• Must be based in the USA