Technical Support Specialist

🔥 0 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Salvo Software

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

Salvo Software is a global software development company headquartered in Vancouver, WA, with near-shoring capabilities that offer a blend of international pricing and U. S. standards. The company specializes in custom software solutions, providing services such as software product development, AI-enabled applications, blockchain development, IoT, speech recognition, web application development, and business automation. Salvo Software is dedicated to helping enterprises and startups develop strategic products through agile development processes and adaptable, affordable services. Their expertise includes UI/UX design, QA and testing, embedded firmware development, and cloud application development, supporting various industries with tailored solutions like e-commerce platforms, CRM systems, and educational resource platforms.

📋 Description

• Provide remote Tier 1 and Tier 2 support for users across multiple locations in the Americas, resolving hardware, software, network, and access issues • Handle the full lifecycle of NUC computers and other devices, including provisioning, configuration, updates, troubleshooting, and retirement • Manage user accounts, groups, and permissions in Active Directory and related systems • Set up and remove access, devices, and accounts for incoming and departing team members • Support VPN access and diagnose connectivity issues for remote users and office locations • Support hardware upgrades and configurations, including routers, firewalls, and switches, in line with infrastructure standards • Apply patches, maintain endpoint protection, and enforce MFA and other security policies • Maintain accurate records of hardware, software licenses, and device assignments • Maintain tickets, runbooks, and troubleshooting guides • Escalate issues requiring deeper investigation to the DevOps Engineer with complete context

🎯 Requirements

• 3–5 years in IT or technical support, including hands-on work with end-user devices and accounts • Solid experience supporting Windows environments and managing users and permissions in Active Directory • Experience provisioning, imaging, and troubleshooting desktops, laptops, or small form-factor PCs • Working knowledge of networking fundamentals (DNS, DHCP, VPN, Wi-Fi) and basic configuration of routers, firewalls, and switches • Familiarity with patch management, endpoint protection, MFA, and access control best practices • Experience with a ticketing system and writing clear technical documentation • Basic PowerShell or Bash to automate repetitive tasks (preferred) • Advanced English, spoken and written (B2 or higher), and fluent Spanish • Patient, clear communicator who can guide non-technical users through solutions remotely • Based in Mexico and comfortable supporting teams across Americas time zones

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