Senior IT Support Specialist

Job not on LinkedIn

🔥 14 hours ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sterlington

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

🏢 Enterprise

⚖️ Legal

Finance • Enterprise • Legal

Sterlington is an international law firm providing expertise in complex corporate, litigation, and transactional matters. Located in One World Trade Center, New York City, the firm offers strategic legal advice with a focus on financial flexibility and innovation. Sterlington combines a customized approach with high-caliber, partner-driven service, drawing on attorneys from top global law firms, law schools, and senior roles in government and corporate settings. The firm emphasizes innovative methods to tackle sophisticated business and legal challenges for clients worldwide.

📋 Description

• Serve as the escalation point for complex or high-priority incidents and requests from the IT support team • Troubleshoot and resolve issues across Microsoft 365, Windows, macOS, Azure Virtual Desktop, user access, and remote connectivity • Lead responses to major incidents and communicate with affected users and stakeholders • Manage the endpoint lifecycle, including provisioning, configuring, shipping, and maintaining laptops, mobile devices, and peripherals • Run onboarding and offboarding, including account setup, access, and equipment • Administer Microsoft 365, Active Directory, and Entra ID, including users, groups, licensing, MFA, and access requests • Support Microsoft Intune operations, including app deployment, patching, and endpoint policies, in partnership with Infrastructure • Create and maintain knowledge base articles, runbooks, and how-to guides • Train the IT support team to improve first-contact resolution • Manage incidents, requests, and problems; track ticket trends and help meet SLAs • Identify recurring issues, perform root cause analysis, and recommend permanent fixes • Identify opportunities to automate routine tasks and expand self-service options, including AI-driven tools • Support the Security team with access reviews, device compliance, phishing reports, and data protection practices

🎯 Requirements

• 5+ years of experience in IT support, including handling escalated and complex issues • Strong working knowledge of Microsoft 365, Windows, and macOS • Experience with Active Directory and Entra ID, including user management, hybrid identity, and MFA • Hands-on experience with Microsoft Intune, including app deployment, patching, and endpoint policies • Experience supporting virtual desktop environments • Experience with ITSM platforms such as Freshservice or ServiceNow • Excellent written and spoken English communication skills • Ability to explain technical issues clearly to non-technical users, including senior executives and partners • Strong troubleshooting, prioritization, and time management skills • Track record of writing clear, current, and accessible documentation for non-technical audiences • Comfortable working asynchronously in a distributed, remote-first environment • Hands-on experience using AI tools to automate or accelerate support work • Must support US Eastern Time working hours • Nice-to-have: Experience in a law firm or professional services environment • Nice-to-have: Experience with Nerdio or other AVD management tools • Nice-to-have: PowerShell scripting skills • Nice-to-have: Website hosting and administration experience, including DNS and domain management, SSL/TLS certificates, CMS administration, cloud or managed hosting, and CDN/WAF services such as Cloudflare

🏖️ Benefits

• 100% remote work • Full-time independent contractor arrangement • Work in a diverse and inclusive environment • Opportunity to work with world-class talent and valued perspectives

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