Sama
HR Tech • Enterprise • SaaS
Sama is a company that specializes in people development through 1:1 coaching aimed at enhancing business success. Their platform uses an AI-powered matching algorithm to pair employees with professional coaches, ensuring a high success rate and a perfect fit for individual coaching needs. Sama offers various coaching solutions, including leadership, performance, and inclusive coaching, to help businesses retain talent and drive team performance. Their services are designed to create a coaching culture within organizations, helping them maximize employee engagement and reduce turnover costs. Trusted by clients worldwide, Sama provides a scalable coaching experience that seamlessly integrates with an organization's structure.
Customer Success Manager
Job not on LinkedIn
June 4
🗣️🇫🇷 French Required
Sama
HR Tech • Enterprise • SaaS
Sama is a company that specializes in people development through 1:1 coaching aimed at enhancing business success. Their platform uses an AI-powered matching algorithm to pair employees with professional coaches, ensuring a high success rate and a perfect fit for individual coaching needs. Sama offers various coaching solutions, including leadership, performance, and inclusive coaching, to help businesses retain talent and drive team performance. Their services are designed to create a coaching culture within organizations, helping them maximize employee engagement and reduce turnover costs. Trusted by clients worldwide, Sama provides a scalable coaching experience that seamlessly integrates with an organization's structure.
📋 Description
• Sama is a B2B platform that enables employers to provide hyper-tailored development through unlimited professional coaching—right from a user-friendly app. • At Sama, we’re on a mission to empower people and create workplaces where everyone can flourish. • Driving success and retention: You'll be instrumental in helping our clients achieve their goals, maximize their ROI with our platform, and ensure every interaction leaves them delighted and empowered. • Building relationships: Your knack for building rapport will be put to the test as you become the go-to contact for our valued clients, fostering strong, long-lasting partnerships. • Innovation and growth: With your keen eye for opportunity, you'll identify upsell opportunities and collaborate closely with our sales team to drive revenue and expand our reach. You will participate in product development. • Focus on achieving our north star metric (monthly active users) and reach our retention targets. • Onboard new customers by facilitating demos and training around the product. • Design success plans for each client with clear KPIs and engagement objectives. • Manage customer relationships and be the go-to point of contact for clients across the business. • Strategically communicate business impact relevant to different stakeholders of the client. • Actively monitor customer engagement. Regularly review data and analysis with clients to identify ways to develop and grow usage/adoption of the platform. • Lead quarterly and annual business reviews with each client. • Identify upsell opportunities and liaise with the sales team to leverage cross sell opportunities. • Collaborate and share customer insights cross-functionally with Marketing, Product and Sales to drive growth.
🎯 Requirements
• A minimum of 5 years’ experience in either an HR, or Customer Success role. • Experience working with multiple stakeholders within clients. • Strong business acumen and fluency in business jargon. • Experience as a freelancer or working in a start-up. • Experience using CRM (HubSpot preferable), with an understanding of utilizing technology platforms to drive automation and scalability. • A commercially driven mind who can spot opportunities for growth and development in accounts. • Strong ability to set, meet, and exceed KPIs and performance goals. • Great judgment. • Verbal and written fluency in English and French
🏖️ Benefits
• €40,000-60,000 + commission + equity. • Remote work. • Plenty of room for growth as our ambitious team grows too. • Access to your professional coach via our app. • Regular training and development.
Apply Now