Customer Success Manager

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🕒 April 21

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Sama

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 HR Tech

🏢 Enterprise

☁️ SaaS

HR Tech • Enterprise • SaaS

Sama is a company that specializes in people development through 1:1 coaching aimed at enhancing business success. Their platform uses an AI-powered matching algorithm to pair employees with professional coaches, ensuring a high success rate and a perfect fit for individual coaching needs. Sama offers various coaching solutions, including leadership, performance, and inclusive coaching, to help businesses retain talent and drive team performance. Their services are designed to create a coaching culture within organizations, helping them maximize employee engagement and reduce turnover costs. Trusted by clients worldwide, Sama provides a scalable coaching experience that seamlessly integrates with an organization's structure.

📋 Description

• Become the go-to point of contact and advisor for your clients. • Advise clients on their people development strategy to meet business objectives • Onboard new customers by facilitating demos and training around the product. • Actively monitor customer engagement. Regularly review data and analysis with clients to identify strategies to optimize engagement and meet their business goals. • Create and lead quarterly and annual business strategy reviews with each client. • Unlock upsell opportunities to optimize impact for the client. • Collaborate and share customer insights cross-functionally with Marketing, Product and Sales to drive growth.

🎯 Requirements

• Verbal and written native fluency in English and French. • A minimum of 4 years’ experience in HR/Talent or Customer Success roles with enterprise clients. • Previous experience working closely with People, Culture (HR) and Learning & Development clients • Experience building and maintaining relationships with a diverse range of stakeholders. • Strong business acumen and fluency in business jargon. • Experience as a freelancer or working in a start-up. • Experience using CRM (HubSpot preferred), with an understanding of utilizing technology platforms to drive automation and scalability. • Spot opportunities for growth and development in accounts. • Strong ability to set, meet, and exceed KPIs and performance goals. • Great judgment. • You have an ​​entrepreneurial mindset and are autonomous • You’re able to work in an environment with limited structure and processes • You’re excited to tackle new challenges head-on • You’re extremely curious • New opportunities and potential challenges excite you • You have a bias for action—you're a doer • You’re open, trustworthy, and committed • You’re a team player

🏖️ Benefits

• CAD $65,000-95,000 + commission + equity. • Fully Remote. • Plenty of room for growth as our ambitious team grows too. • Access to your professional coach via our app. • Regular training and development.