Collaboration – IT Solutions Engineer

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🕒 December 30, 2025

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SamaWave Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

☁️ SaaS

IT Services • Cybersecurity • SaaS

SamaWave Solutions is a trusted IT solutions provider specializing in cloud management for network infrastructure, including offerings from Cisco Meraki, Microsoft 365, and Azure. They deliver innovative cybersecurity solutions and unified communications tools, facilitating digital transformation for organizations. With a focus on high-quality professional services, SamaWave also manages IT infrastructure on behalf of clients, ensuring efficient deployment and ongoing support.

📋 Description

• Design, deploy, manage, and troubleshoot VoIP and IP telephony systems (Cisco, Avaya, MS Teams, GrandStream, and similar) • Integrate collaboration systems with Active Directory and identity management platforms • Maintain service uptime and performance for unified communication platforms • Work closely with other teams to ensure seamless system and application integration • Provide Level 2/3 technical support for communication-related incidents • Analyze system logs, network data, and performance metrics to proactively prevent issues • Maintain detailed documentation including network diagrams, configurations, and inventories • Assist in developing technical proposals and network design documents for clients • Lead or support client implementation projects, ensuring timely and successful delivery • Communicate effectively with clients, vendors, and internal teams throughout project lifecycle

🎯 Requirements

• Bachelor’s degree in Computer Engineering, Network Engineering, or Information Technology • Minimum 3–5 years of hands-on experience in Collaboration systems implementation, deployment, management • Practical knowledge of Cisco Collaboration Systems, Avaya, 3CX, GrandStream, MS Teams, and others • Strong understanding of TCP/IP, VLANs, routing, switching, DNS, DHCP, QoS • Certifications such as CCNA, CCNP voice or CCIE Collaboration is a plus • Excellent problem-solving and communication skills in both Arabic and English • Strong organizational skills, with the ability to manage multiple projects and priorities • Willingness to upskill as required by the tasks to be performed.

🏖️ Benefits

• Flexible work arrangements • Professional development